Lyn M. Profile

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$10 USD / hour

quezon city,

philippines

$10 USD / hour

It's currently 9:14 PM here

Joined October 3, 2016

0 Recommendations

Lyn M.

@iamwanderwoman07

0.0

(0 reviews)

0.0

50%

$10 USD / hour

quezon city,

philippines

$10 USD / hour

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Web and data research, call centre and customer service professional

Extensive experience in sales, virtual assistance, customer service, research and data collection & management gained from 14 years of extensive work background in Business Process Outsourcing industry. Broad knowledge of Softwares/Applications include MS–Office, Chrome and Internet Explorer, Salesforce and Hubspot. Technical skills for software include basic skills like designing flow charts, Photoshop and basic HTML. Adept in the use of online project management and collaboration tools such as Asana, Wrike and Trello. Have managed centres in Manila and Sydney, NSW, AU. Line of businesses handled: 1. Insurance 2. Construction 3. Online education 4. Banking and Finance 5. Retail 6. Entertainment, Media and Arts

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Experience

BPOs/Call Centres

Jun 2014 - Jul 2017 (3 years, 1 month)

Sourcing and recruitment for key positions Establishing operations and functional teams, training and development of the management team, establishing operations guidelines and process documentations. Supports operations management in establishing key performance indicators (KPIs), scorecards and performance evaluations. Assists in the physical office set up of companies.

Ruffneck Scarves

Jan 2011 - Jan 2014 (3 years)

Responsible for the continuous updating of the company's database of customers. Web research and data collection of leads. Manages the all customer information in Salesforce. Updates basic information in Quickbooks.

Aerial Photography

May 2008 - Dec 2010 (2 years, 7 months)

Outbound calls to new and current customers to set schedule of the residential or commercial establishment aerial photography session. Offers a wide range of aerial photography packages and acquires necessary information, including credit card information for payments. Mapping of residential or commercial establishments using Google Earth as reference for the aerial photography. Handles live chat support for the company