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$20 USD / hour
Flag of BRAZIL
porto seguro, brazil
$20 USD / hour
It's currently 11:19 PM here
Joined May 21, 2016
1 Recommendation

Giulia K.

@gmkrause10

4.7 (11 reviews)
3.4
3.4
100%
100%
$20 USD / hour
Flag of BRAZIL
porto seguro, brazil
$20 USD / hour
100%
Jobs Completed
100%
On Budget
100%
On Time
10%
Repeat Hire Rate

Customer Service Specialist & Project Manager

Hello everyone! My name is Giulia, I'm a professional customer service specialist graduated in Marketing. I have 5 years of customer service experience (and sales) in several platforms such as Zendesk, LiveChat, WebChat, Shopify, among others. I'm a team player who also likes to work independently, I'm a self-starter and self-motivated. I have great communication skills, I'm versatile and eager to learn new things as I'm always looking to improve myself. I'm looking for a unique opportunity to grow professionally and personally, leave my comfort area and build a solid long-term relationship with my future hire. Besides customer service, I'm also a great, organized, dedicated administrative assistant, I can help you with translations (general subjects), marketing tasks such as promotions, social media management, market research, data entry and content writing. If you look for a fun, dedicated, hard worker, stop right there, you found it! I'd love to hear from you! Let's connect on Upwork: [login to view URL] Let's connect on Linkedin: [login to view URL]

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Reviews

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Showing 1 - 5 out of 11 reviews
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4.0
$123.00 USD
The articles delivered were satisfactory and the communication was perfect. I would recommend gmkrause10 without hesitation.
Translation
Proofreading
Blog
Article Writing
Article Rewriting
+1 more
V
Flag of Victor F.
@Vicfraba
7 years ago
5.0
$12.00 USD
A brilliant work. Tks!
A
Closed User
@Asiaguide
7 years ago
5.0
$35.00 USD
Very nice work ....
Proofreading
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Flag of Paulo Ney D.
@pauloney
8 years ago
5.0
$35.00 USD
Giulia is very professional, helpful, and communicative. I really enjoyed working with her. Very satisfied with her work and communication.
Translation
Proofreading
Blog
Article Writing
Article Rewriting
+1 more
Z
Flag of Zhuo S.
@zarasong7
8 years ago
5.0
$35.00 USD
Very nice as usual, and with proofing, what you need which is to catch lots of errors.
Proofreading
User Avatar
Flag of Paulo Ney D.
@pauloney
8 years ago

Experience

Project Manager

WECOM
May 2021 - Present
- Influencer Marketing - Customer Support - Website Optimization - Product Research - Market Research - Shopify Management - Translations - Social Media Management

Operations Manager

Livemobility
Jan 2022 - Jul 2022 (6 months, 1 day)
- Create customer service workflow - Setup the CRM with all communication channels (phone, email and live chat) as well as automations and workflows (chatbots/flowbots) - Take meeting notes - Setup project management tool for daily missions and task collaboration - Create training material for future customer service managers and agents. - Improve internal processes - Weekly team meetings for product development and customer experience improvement.

Event Project Manager

Visual Artistry Collective
Jan 2021 - Sep 2021 (8 months, 1 day)
Event Manager for Visual Artistry - Organize meetings with clients to go over their event details - Send forms for clients to fill in for their event - Manage information within the team and different events - Collect payment from clients prior to events - Delivery of clients files (photo & video) - Client feedback - Support clients throughout their event journey

Education

Graduated

Centro Universitário Anhangüera, Brazil 2015 - 2017
(2 years)

Qualifications

English Certified

Wizard University
2014
Proficiency in english

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Verifications

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Facebook Connected

Certifications

portugese-1.png Brazilian Portuguese 1 95%
us_eng_1.png US English 1 75%
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