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beirut, lebanon
It's currently 10:06 AM here
Joined March 31, 2016
0 Recommendations
Ghassan A.
@ghassanabboud
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beirut, lebanon
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MBA - Enterprise Business Analytics
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Experience
IT Support User
Nov 2021 - Present
L1 and L2 Support.
• O365, desktop applications including but not limited to MS Outlook, MS Teams, Skype, One drive, antivirus, MAC OS, windows, drivers, active directory, SCCM , IP Phones, Network Printers.
• End User IT equipment transfer or installation.
• Inventory with preventive maintenance.
• Azure AD Migration.
User Support
Feb 2018 - Nov 2021 (3 years, 9 months)
• Respond quickly to related IT issues, while being responsible for PCs.
• Administrative jobs.
IT Support
Oct 2015 - Feb 2018 (2 years, 4 months)
L1 and L2 Support.
• Installation, setup, configuration and troubleshooting technical issues of all O365
desktop applications, antivirus and other standard software
• HD recovery tool manipulation
• Active directory Help desk functions related to the creation, extension, unlock
and password reset for user accounts
• End Users Computer systems Network and hardware related
Issues
• Installation of an IP phone
• Maintenance of Network Printers.
• Preventive Maintenance while doing the inventory.
Education
MBA - Enterprise Business Analytics - in progress till 2024
(1 year)
BBA - Information Systems
(3 years)
Qualifications
Getting Started with SAS Visual Analytics
Coursera - SAS
2020
1 course - Part of a Certification - Guided Project
Building Custom Regional Reports with Google Analytics
Coursera - Google
2020
Guided Project
Java for Android - Course
Coursera - Vanderbilt University
2021
1 Course part of a Specialization.
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