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cavite city, philippines
It's currently 7:38 PM here
Joined July 14, 2021
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Alex D.
@flatblack00
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cavite city, philippines
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Operations Specialist
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Experience
Risk Operations Analyst
Oct 2020 - Jan 2021 (3 months, 1 day)
Maintains financial accounts by processing customer adjustments. Recommends potent products or
services to management by collecting customer information and analyzing customer needs
Maintains customer records by updating account information
Opens customer accounts by recording account information
Investigating dispute Unauthorized transactions and fraudulent activity across the states
Sr.Specialist III (Team Lead)
Jun 2018 - Apr 2019 (10 months, 1 day)
Identified and resolved operations challenges to promote alignment with business strategy
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives
Helped employees with day-to-day work complex problems by applying motivational and analytical strategies
Interim Sr. Specialist III
Aug 2017 - Apr 2018 (8 months, 1 day)
Timely submission of reports and deliverable
Process escalations and other requests from internal partners
Work on daily volume assignment and inventory
Manage email correspondence from clients via shared mailbox
Identify process gaps and work in improving the indexing process
Responsible for sending break-log and late summary tracker of the team
Education
Computer Technician
(1 year)
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