Donald K.

Hi There, We like to call ourselves as super virtual assistants. Below is brief description of our capable call center: OH - Outsourcing Helpers''. Indo-American-Filipino Data & Call Center. Management - Aasma Sayyed & Donald Keith Home Offices - Sunnyvale, California Centers - Mumbai, India - Manila, Philippines - Tunisia, North Africa Services Delivered: 1. Data Entry 2. Phone; Chat & E-Mail based Customer Support 3. Voice Over Services, of very high and of British & American standards 4. Website Designing & Development & SEO 5. Database & CRM Development 6. Web & Mobile Application Development Videos: [login to view URL] [login to view URL] Contact Details: Email: - - Cell : [login to view URL] [login to view URL] [login to view URL] Skype: outsourcing.helpers Website: [login to view URL] Voice Recordings: Male & Female - Agents Simmone : [login to view URL] Kajal : [login to view URL] Hanna: [login to view URL] Donald: [login to view URL] Roger: [login to view URL] Jake: [login to view URL] Below are the domains we have a good experience in, as we have teams working on these projects: 1. E-Commerce (US, UK & India) 2. Real Estate (US & India) 3. Tourism (US & India) 4. IT & ITES (US & UK) 5. Mortgage (US) 6. Marketing SEO & SMM (US, UK & India) Strengths: 1. Strong Verbal Communication Skills with no hard accent 2. Friendly Customer Interaction Techniques, even at the time of crisis. 3. Excellent written Communication Skills & Typing speed above 50 WPM. 4. Possess convincing Telephone, Chat & E-mail Etiquette. Also have strong negotiation Skills. 5. Have proven experience in Customer Support aspect of almost every Business 6. Have a fair experience dealing with American, British, Canadian & Australian Consumers 7. Have a silent office setup with a dedicated Cable Internet connection (DSL) of 8MBPS download and 8 MBPS upload speed and also a backup Internet connection of same speed from a different ISP. 8. Power Backup to support seamless operations. 9. Have Dell desktops with i5 processor; 4 GB RAM and 500GB Hard Drive. Also have good USB Headsets (Microsoft) with Quality Mic. And a 20 TB HP Server, to back files. 10. All agents are proficient in using Zendesk, Freshdesk,Skype, MS Office tools, Google Voice & Apps; Internet, Word Press and Computers (Hardware & Networking) and other Social Media Tools for Research and Customer Interaction. 11. We operate 24*7*365 seamlessly Hope you consider our bid. Look forward to hearing from you. Warm Regards Donald - Outsourcing Helpers [login to view URL]