Diego Andres J.

I am an organized person who meets the jobs and requirements they require. I am able to lead and solve problems quickly. I have values ​​like responsibility and teamwork. I am considered a proactive person, with a great facility to absorb theoretical and practical knowledge. I have a facility for communication and customer service. I have knowledge in: . • Microsoft Office platform: Microsoft Excel Advanced, Project, Access. • Operating systems: Linux, Windows and Mac. • Servers: Linux, Windows Server 2008. • Microsoft applications (office, azure, exchange): installation, support, maintenance. • Team management: resumes, diagnosis, logistics. • Computer maintenance management: preventive and corrective. • Service management: Fundamentals of Itil v3. • Network management, protocols: SNMP, SYSLOG, IOS, IP SLA, SPAN, ICMP. • Networks: WAN: configuration of dynamic and static routing, vrf management, MPLS and UM survey. LAN: activation and assignment of ports, service by vlan. • Technology: Cisco, Huawei, Juniper, Alcatel. • Configuration: router: ports, between vlanes, access, static and dynamic routing (BGP, RIP and OSPF), switch: RSTP, QOS and BW, port assignment. • Protocols: Telnet, SSH, FTP, LPD, SNMP, TFTP, SMTP, NFS, HTTP, DHCP, DNS, MQTT, TCP, UDP, ICMP, BOOTP, ARP, RARP, IP, BGP, RIP, OSPF, STP, SIP . • Structured wiring in telecommunications (data and voice), electrical wiring. • Telecommunications transmission media: fiber, radio, satellite, coaxial, UTP cable, serial • Monitoring system: Solarwinds, Alcatel, Huawei. • Incident creation and management system: CRM Tickets, Maximum. • Communication system: Avaya and mail. • Service and customer support.