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$17 USD / hour
Flag of JAMAICA
montego bay, jamaica
$17 USD / hour
It's currently 4:45 PM here
Joined February 24, 2014
1 Recommendation

Carol G.

@cghannah

5.0 (2 reviews)
5.1
5.1
100%
100%
$17 USD / hour
Flag of JAMAICA
montego bay, jamaica
$17 USD / hour
50%
Jobs Completed
100%
On Budget
100%
On Time
20%
Repeat Hire Rate

Expert in Customer Support, Lead Gen & Cold Calls

For the past 16+ years I have provided exceptional service in: Telemarketing, Cold Calling, Appointment Setting, Lead Generation, Sales, Customer Service via (Telephone, Chat, Email), Internet Research, eCommerce Buyer, Cold and Warm Email Campaign Management, CRM Management: Salesforce, Zoho, Zendesk, Hubspot, Salesforce, Salesloft. I am great with Excel and Google, I am tech-savvy and I am a very fast learner. For finding current leads and their contact details I use LinkedIn, Lead411, ZoomInfo, [login to view URL] and [login to view URL]. I also use Google and other great mediums as well. I have worked in many different markets such as Technology, Health & Fitness, Real Estate, Telecommunication, Education, Media, Hospitality and Nonprofits. Some of the companies I have worked for include: AT&T, [login to view URL], SiriusXM, [login to view URL], The DCVoice, AusGrant, Trackmaven, Verifeed, Pegasys Real Estate Investment, Work Cloud Solutions UK, Silicon Valley Commerce plus more. I am dedicated to success!

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Reviews

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Showing 1 - 2 out of 2 reviews
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3.0
$16.00 USD
technical problems, she can't continue work.
Data Entry
Telemarketing
Sales
Voice Talent
User Avatar
Flag of Cindy C.
@Cindy7777
•
5 years ago
5.0
$3,447.56 USD
Carol did an amazing job and is a master of sales operations and lead generation
Marketing
Phone Support
Order Processing
Market Research
+1 more
M
Flag of Pramod R.
@mystaffnow
•
7 years ago

Experience

Part-time Lead Qualifyer - Cold Caller

PegasusCRM - JerkEats.com
Sep 2022 - Present
Reaserch & update CRM and Post listings on JerkeEats.com site. Cold calling to verify and gather information to qualify listings. Creating training manual CRM and Client Success Management

CSR & Dispatcher For Transportation Service

Booker Transportation Services
Dec 2020 - Present
Customer support to customers & drivers, booking pick up & delivery appointments. I also track & trace trailers, update client systems like TMS, MercuryGate and other logistic sites with trip info for accuracy and payments, I dispatch and close trips, drop and hook trailers, update check calls, issue lumpers via relay or comdata, provide updates to customers, brokers, team mates, drivers and receivers via phone, email and text. Very fast Paced. Currently part time.

Email Marketing

RocketJudge
Aug 2020 - Present
Part Time - When Needed Writing multiple emails per client type, Email cadence creation for automation CRM and Database management which included database administration, workflow automation, CRM/database Integration, implementation, custom configuration, and reporting.

Education

Certificate

Jamaica 2010 - 2011
(1 year)

Qualifications

Customer Service Training

Upwork.com
2017
I was member of the Upwork customer service team. I underwent several trainings per week via Litmus and a weekly training meeting all focused on customer support ettiquete. Showing empathy, willingness to help, going the extra mile and being proactive. 2017- 2020

CXC’s, SSC’s and GCE

Browns Town High School
2003
Caribbean Examination Council (CXC): Distinctions in English A, Office Procedures, Social Studies, Religious Education Secondary School Certificate (SSC): Distinctions in Principle of Business, Office Procedures, English, Social Studies, Business Communication, Religious Education, Science General Certificate of Education (GCE): Human and Social Biology

Customer Service Certificate (MERIT)

e-Services Group Intl.
2005

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Certifications

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