Profile cover photo
You're now following
Error following user.
This user does not allow users to follow them.
You are already following this user.
Your membership plan only allows 0 follows. Upgrade here.
Successfully unfollowed
Error unfollowing user.
You have successfully recommended
Error recommending user.
Something went wrong. Please refresh the page and try again.
Email successfully verified.
User Avatar
$20 USD / hour
Flag of ITALY
rivignano teor, italy
$20 USD / hour
It's currently 7:39 PM here
Joined January 29, 2018
0 Recommendations

Carlo B.

@carlobernardis

0.0 (0 reviews)
0.0
0.0
0%
0%
$20 USD / hour
Flag of ITALY
rivignano teor, italy
$20 USD / hour
N/A
Jobs Completed
N/A
On Budget
N/A
On Time
N/A
Repeat Hire Rate

Project Management, Customer Service, Operations

High team working and problem solving skills, with a strong focus on the objectives and a particular care towards the human relations within the work environment. Successfully demonstrated solid project management skills, as well as presentation skills and public speaking, with the ability to work in different languages. I have experience in customer support, as agent, quality specialist and trainer. I can write, translate, proofread templates or any kind of document. I have worked as communications manager and consultant, and I gained experience in copywriting: promotional material, websites, press releases and different sorts of publicity material.

Contact Carlo B. about your job

Log in to discuss any details over chat.

Reviews

Changes saved
No reviews to see here!

Experience

Customer Care Manager

Allurion Technologies
Nov 2023 - Jan 2024 (2 months, 2 days)
Short-term assignment in the marketing department as Customer Care Manager, my tasks include engage with local clinics, book appointments for potential patients, drive conversion from leads to placements providing detailed and technical information about the company’s program, support the Sales team.

Customer Care Supervisor

Envista Holdings
Nov 2020 - Aug 2023 (2 years, 9 months)
Successfully managed the transition of the Customer Care department to Prague. I supervised and managed 16 FTE, responsible for Italy, Spain, and Portugal: order management, contacts with customers, sales team and other stakeholders, KPI and performance, team management, hiring and onboarding, process centralization and improvement, SOX and audits. In addition, I was responsible for several projects related to the digitalization and standardization of processes

Customer Service Supervisor

LifeScan
Aug 2019 - Oct 2020 (1 year, 2 months)
Responsible for the customer service and order processing for Italy and Iberia (Spain and Portugal), supervising, coaching, and developing a team of 6 reps.

Education

MA in Integrated Communication for Businesses and Organizations

Università degli Studi di Udine, Italy 2004 - 2007
(3 years)

BA in Public Relations

Università degli Studi di Udine, Italy 2000 - 2004
(4 years)

Publications

Marca e comunicazione organizzativa: la brand-tv

Brandforum
LINK: http://www.brandforum.it/papers/228/marca-e-comunicazione-organizzativa:-la-brand-tv La via che conduce a una buona comunicazione, in termini di efficacia ed efficienza, parte all'interno delle imprese, e deve poggiare su valori forti e condivisi. In questo contesto la marca e la business-tv rappresentano due elementi di primaria importanza, soprattutto se coniugati in un unico dispositivo di comunicazione: la televisione di marca, o meglio, la brand-tv.

Contact Carlo B. about your job

Log in to discuss any details over chat.

Verifications

Preferred Freelancer
Identity Verified
Payment Verified
Phone Verified
Email Verified
Facebook Connected
Previous User Next User
Invite sent successfully!
Thanks! We’ve emailed you a link to claim your free credit.
Something went wrong while sending your email. Please try again.
Registered Users Total Jobs Posted
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2024 Freelancer Technology Pty Limited (ACN 142 189 759)
Loading preview
Permission granted for Geolocation.
Your login session has expired and you have been logged out. Please log in again.