Sofik M. Profile

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$8 USD / hour

nor hachn,

armenia

$8 USD / hour

It's currently 2:54 PM here

Joined November 10, 2016

0 Recommendations

Sofik M.

@ArmeniaCC

0.0

(0 reviews)

0.0

$8 USD / hour

nor hachn,

armenia

$8 USD / hour

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Repeat Hire Rate

Dispatcher/Customer Service/ Chat Support

Experienced customer service agent with 4+ years experience in transportation and telecommunication.

See all Customer Support Specialists in Armenia

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Experience

Boston Preferred Car Service

Mar 2019 - Mar 2020 (1 year)

- Communicate with drivers to ensure constant status and location with multi- line phone systems. - Use computer programs to track airline flights, review limousine reservations, find addresses and map driving routes. - Order extra limo from outside companies for overflow and in areas outside average driving distances.

Teleyan Call Center

Apr 2017 - Mar 2020 (2 years, 11 months)

Marketing Call Center Services Managing agents and making sure all the businesses are running smooth Handle any issue that may arise 24/7

Eco Taxi

Apr 2016 - Aug 2017 (1 year, 4 months)

Monitor and manage Key Performance Indicators and cost factors impacting operational effectiveness.  Effectively communicate with customers on a regular basis regarding core transportation issues impacting the customer and the effectiveness and efficiency of the fleet.  Build and maintain a positive work environment where team members and their contributions are recognized and valued. Maintain frequent communication with all team members.