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$5 USD / hour
Flag of PHILIPPINES
$5 USD / hour
It's currently 10:34 AM here
Joined January 25, 2020
0 Recommendations

Alnette M.

@alnettetempla

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$5 USD / hour
Flag of PHILIPPINES
$5 USD / hour
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Customer Service Expert

I have been working as a customer service representative for almost 7 years so, I have a pretty good exposure when it comes to handling customers through email, chat and phone. I have worked for a travel industry (US and Canada- Based). My roles were resolving customer problems, offering travel services like airfares, hotel accommodations, activities and cars. I am a Sabre and Amadeus trained and a TICO-certified representative (for a travel agency based in Ontario, Canada as travel counselor). Those years of working in the customer service industry has made me realized that acquiring new customers and maintaining the loyalty of existing customers are of utmost goal for every business.

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Experience

customer service representative

teleperformance
Nov 2010 - Aug 2017 (6 years, 9 months)
I have worked for a travel industry as a customer service and sales agent and obtained my expertise in placing orders, billing and resolving customer complaints. Throughout my years of encountering challenges in my career, it made me into the best Customer Service agent that I could be.

Education

bachelor in elementary education

Cebu Institute of Technology, Philippines 2006 - 2010
(4 years)

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