Abhilash J.

A result oriented ITIL & Prince2 certified technocrat with over 10 years of experience. Experienced in different domains as mentioned: - Program Management - Project Management - Service Delivery - Vendor Management - Client Relationship Management - People Management - Key Account management - Software Testing - BPO Operations. Experience of managing & execution of IT projects in domains like Infrastructure management, Application performance monitoring & management, Functional and Automation testing, Application/software development, Enterprise management solutions (EMS) & Business process/workflow automation like HRMS, Core banking and Finnacle related processes. Possess strong business understanding, contingent management, analytical & problem solving skills and delivered complex projects within constraints. Hands-on experience on scrum & agile model projects with banking and services sector customers. Apart from that, Executed projects on different project management methodologies along with implementation of IT service management processes (ITSM). Good exposure in increasing business revenue within the existing customer accounts as part of Key Accounts management. Deftness in working with Delivery Managers, Project Managers and Technical Teams for securing & executing concurrent projects. Past experience in implementing IT projects docs & management processes. A keen communicator, trainer & mentor along with demonstrated abilities in managing external IT consultants / partners / vendors to ensure their timely completion. Excellent capabilities in engaging and working closely with Top & Middle level management.