SaaS Application support, training and onboarding

Hello, I hope you are fine. This is to express my interest. Well, I have all of the skills and experience that you’re looking for and I’m confident that I would be a good fit in this position. I am a proficient and creative WordPress developer with a strong history in website management and development. Experienced in SEO and PPC campaign creation. Expert in all aspects of WordPress website creation, including design, plug-ins, and implementation. Skilled in creating engaging and interactive websites. I do have previous experience in customer support for over 3 years. I was responsible for the below duties as a livechat agent in an online betting company: -Provide information to the company’s clients. -Handling customers’ queries in timely and professional manner via chat and e-mail . -Providing technical assistance for products, websites, software, etc. -Meeting corporate standards and procedures for better quality; -Meet predetermined personal and team targets And as a VA I have experience as Online Marketing Assistant my tasks included: -Building the company Website, maintaining and managing the company’s social media profiles. -Updating information on website, managing group, creating events and creating landing pages. -Email/Ticket handling In addition to my knowledge base, I actively seek out new technologies and stay up-to-date on industry trends and advancements. I look forward to speaking with you about this opportunity. Thanks, Malba

Hi there, I have highly experience of WordPress, Email Marketing software and social media marketing. Please share all the details so that we will start the work ASAP. Please initiate interview so that we can proceed further with this project. Looking forward to hear from you soon. Regards Viky

Welcome! How are you! I would invest bold energy in your endeavor and couldn't need anything over to get a chance to discuss the errand with you. I'm an expert in site headway, and I am working for over 5 years, have been made various locales by using Laravel, Codeigniter. I'm similarly strong toward the front with Angular, React, Vue js and experienced toward the posterior with Node js too. I can fix any fundamental issues rapidly, keep your cutoff time/quality, and besides work on your time. Best regards. Mansi

Hi there I saw your job post very interesting and perfect for me though I have B2B experience I do cold calling sometimes and cold emails for leads . I also had customer service experience for 6 years. I am looking for ward to be part fulfilling your goal in this company as a part timer. . I hope to hear back from you soon.

Dear Sir, I am willing to work as application support and customer support. I am an experienced technical support executive having over 8 years of professional experience in email handling, chat support, product support, website support. I also have web developing experince in wordpress. Looking forward to hear from you. Thank you! Regards Amaan Malik

Hello, I am a native English speaker, good in both written and spoken English. My name is Fisayo and I would love to work with you. I am very open-minded, I learn fast and on the job. I have worked in Administrative assistance and Customer Support. I love helping people in any way I can, I try as much as possible to find a solution and follow through. I believe the customer is the most important aspect of any business that provides products and services. I work well with documents, spreadsheets, data entry and organizing, phone calls, email and chat support, etc. I am very comfortable communicating through multiple online platforms with remote teams. I have a global citizen mentality, I adapt and respond well to different characters and possess a great level of empathy. With a strong belief that change is constant and there should always be room for growth, I make sure to learn one or two things from every conversation. I hope to get in sync with the company systems and processes, work either alone or alongside the team to complete tasks, achieve outcomes and exceed targets. I have very stable internet connection. I am available to work full time during New Zealand business hours. I hope to hear from you soon. Thank you.

Hi I am new in freelance but i am very skilled in data entry and Excel works. I am also very qualified data extracting.

Thanks for sharing the requirement. I am excitedly curious about a meeting & discuss the role in detail. Also in which timezone of Newzealand to work on as there are different timezones like Calne, UK -- PE, Canada or Auckland? I understand you looking for serious candidates who must understand your requirement & attend to the customers responsibly with the following tasks; which needs an experienced team member, who understand the software and method SAAS. 1. Application support by email and phone -- Yes, easily handle. 2. New client onboarding -- Yes, needs to understand the process and services/business model first. 3. Ongoing training and webinars -- Yes, It's interesting. 4. Creating Helpguide, software demo videos, and how-to videos -- Yes, will handle. 5. Collecting user and application issues and escalating to the development team -- Ok, Great ! once I trained with the software, my 20 years of experience as a business analyst will help me to satisfy the users & their needs and resolve the issues with the development team. 6. Helping to creates marketing materials -- Yes, handle it as I used to. Bonus:: WordPress, Email Marketing, Software, and Social Media Marketing Experience. Looking forward to discussing Regards Faisal

Hi. I have read your detail and can help you surely. I have rich experiences Wordpress and have built 20 + sites with WordPress. But I first started freelancing in here so I focusing for my review more than profits. I look forward to working with you on this project. Best Regards.

Hi there I have gone Through your Project. I understand you are looking for a Virtual Assistant I am an experienced Virtual Assistant who takes a lot of pride in aesthetic work . I have more than 1-year experienced in this Field It is a pleasure for me to work for you. If you have any query you can ask I am available now to start work . I look Forward to hear your Positive response Thanks

Dear employer, I am a good fit for this position. Kindly have a look at my profile, so that we can initiate a chat and get started. Thank you :)

Hi, I have a Full-Time Masters Degree in Computer Applications and over 10+yrs of experience in QA, Product Support, Business Analyst, Customer Success, Email Marketing (Marketing Automation) and PreSales on SaaS products - Speech and Text Analytics (US East Coast based), VoIP (Singapore Based) and many others. I'm in Gurgaon, India and give a complete overlap of the NZ business hours. Please feel free to schedule a voice / video call. Thanks. Best, Nikhil

Hi, I have gone through you project and have a clear idea on what you are looking for, i have good experience in product development and I can assure you that I can understand your saas product with ease and can help out customers understanding the same, I can also help you set up good training modules and videos and be rest assured that i can market the product with extra effort as marketing is what i love the most, I can imagine how difficult it would have been developing a saas product and how exciting you would be to roll it out, I am very much interested to take this journey with you if provided with opportunity, please leave a message if you wanna discuss this further

I am good in this. Please give me a chance to prove my self. I am willing to work within New Zealand work hours. I have been working as a software implementation and support consultant for the last 7 years.

Hi I’m Monica As a skilled communicator and problem-solver with more than 5 years of experience ensuring outstanding customer service within high-volume call centres, I possess a wide range of knowledge and expertise that will allow me to contribute toward the success of your company. Thank you for your consideration, and I look forward to speaking with you soon. Regards, Monica