I have 6 years of experience in Customer Service assisting,supporting selling and promoting of a product in U.S. UK and Australia through cold calling. I was trained at a large call center in India and served as a Team Lead for 3 years in a noted BPO in Kolkata(India).
Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness.