1 sentence job overview:
I am looking for an English-writing Customer Service Agent.
What I need the freelancer to do:
I am looking for someone 100 percent fluent in English, to act as a customer support agent via a text livechat.
Goal is to give answers to visitors asking us some questions via our live chat.
Ideally, this person has to be able to work to cover the full USA time zone from Monday to Friday during work hours (based on CST – Central Standard Time).
As work is not consistent over time, we would like to have you connected from Monday to Friday during work hours (based on CST – Central Standard Time) and during this timeframe, we would pay you per task (= per number of single chat you have everyday).
Key skills needed to do the job well:
You need to be a good english writer.
You need to be available and connected for this job from Monday to Friday during USA work hours (based on CST – Central Standard Time) from 8:30am to 7:30pm.
When someone want to chat, you need to answer quickly.
You'll need to understand our service and the service we provide in order to answer to people. But we'll help you on that and it's simple to understand.
What I think a successful engagement will look like for me as a client:
Making sure you are professional in your behavior and in your answers.
Making sure you don't make any mistakes in English is important to us (really small mistakes are OK).
Making sure your answers are always funny and positives is also very important to us.
Making sure your average response time is really short is important to us.
We'll pay you a USD10 minimum fee per day. (= $200 per month)
+ USD1.5 per single visitor chat.
(you can expect to live chat with 10 to 30 single visitor per day).
We look forward to learning more about you and working with you!