Cryptocurrency exchange Chaincreator ([login to view URL]) is looking for a technical support representative experienced with cryptocurrencies and trading.
Responsibilities
• Responsible for maintaining a high level of professionalism, while working to establish a positive rapport and ongoing engagement with clients.
• Investigate and resolve technical issues with customers and partners and convert them into bug reports.
• Ability to take constructive feedback, learn from it and make improvements when needed – own your mistakes if you make them and take everything as an opportunity to grow.
• Respond promptly and accurately to customer inquiries, requests, and needs.
• Communication is key and we do it in various ways - LiveChat, phone, email.
• Answer incoming customer calls regarding billing issues, sales, account problems, service questions, and general client concerns.
• Great communication skills - must speak English
• Occasionally write manuals or help documents
Important to have experience with:
Zendesk
Jira
Trading
Cryptocurrencies
Blockchains
hello there
i am a binary option trader
i trade on forex as well
i can speak english well
as you know sir/mam how the binary option market work in 1 mint.
yesterday i lost all my profit of $989
so no money for investing
i hope you understand what i am trying to say
I've been a Technical Support Expert for more than 2 years. I'm used to communicating with clients via phone, chat, and email. I also have experience in trading, I've been doing it since 2018. I'm so familiar with the cryptocurrencies and how the blockchains work. I'm familiar with Zendesk CRM and Jira software. I have all the skill-sets that you needed. And the main reason why I really want to get this job is because it's related to the cryptocurrency exchange. I want to know more about it, it might help me as a trader. And it's like hitting 2 birds with 1 stone. I will get a job for a living while learning more about trading. My knowledge about this platform might help you. Looking forward to hearing from you.
Hi,
Thank you for this great offer,
I have very large livechat and ticket service experience in very different companies and ICOs
I believe that I am good at on livechat
I look forward to hearing from you soon.
Best regrads
I have 15 years of experience in Customer Support, 2 years experience in Technical Support for a Cryptocurrency, 10 years as web designer, over 5 years as virtual assistant for a SAAS company.
I have 2 internet connections, 150mbps and 75mbps backup from a different ISP.
I also have a team. I can give you the full manpower for your Tech Support Needs. I'll train them and supervise. I was a QA and Training Manager for 15 years for a BPO Customer Support.
If you need 24/7 tech support, I can provide you the manpower. Let's discuss.
Hi
I read your description carefully and I totally believe that I am the suitable one for this job. I am a fluent English speaker. I've got experience in the same position in Kraken Exchange and other companies for years. I am familier with related applications for work such as: Zendesk, WooCommerce, Slack, Tawk, Zoom... Besides, I am also a crypto trader and I understand deeply about blockchain and trading
I am an enthusiastic , good mindset and patient person. I always want to find out what is true problem of clietns and try the best to solve it. I will not let you down if you decide to hire me
Please contact me for further discussion.
Thank you very much