Hello,
I am Business Analyst with over 12 years of ICT industry experience and a proven ability of working in the fields of information system analysis, design, development and implementation. I have a Master's degree in Business & Economics and a postgraduate International Master in Business Informatics.
Specific and relevant experience and skills that I would like to highlight and in relation to this assignment, belongs to the analysis and design of vertical business solutions based on Microsoft Dynamics CRM platform. As a Business Analyst I was involved in many CRM projects for clients from different sectors (Retail, Pharmacy, Government, NGO, etc.).
As a Business Analyst I have also great experience in client management, project management, requirements management, business process management, report writing and other organizational aspects of business. In regard to these areas I am familiar with requirements specifications, solution design, setup and monitoring of work plans, resource utilization and management of project budgets. For project mgmt activities I use MS Project.
If necessary I can send you my detailed CV.
I believe that with all my skills and experience I can help you with your CRM project.
Please contact me to discuss project details and expected outputs.
Looking forward to your feedback.
Best regards,
Petar