Internet Customer Service Email Representative, US/Canada/UK

Closed Posted 6 years ago Paid on delivery
Closed Paid on delivery

We are looking for an individual who is effective with written communication and who is serious multi-taskers that can respond to customer inquiries and problems in a timely manner. If you're adept at working between multiple computer screens and have good technical skills, then you'll thrive in this work environment. This position requires excellent decision-making skills, self-motivation, independent thinking, and a desire to provide excellent customer service while ensuring the needs of the customer and the Company are balanced.

The Internet Customer Service Email Representative is responsible for researching and responding to customer service related emails from customers, and issue replacements and refunds. Average email volume per person is about 200 emails a day.

In addition, when email load is light, the employee must help with other duties.

Detailed Job Duties are below:

Communicate via inbound and outbound emails with consumers.

Provide prompt resolution to customer inquiries by providing appropriate and accurate information.

Accurately document and update records in required systems.

Follow up in a timely manner to ensure customer satisfaction.

Communicate feedback and progress to management.

Escalate customer complaints and/or emails through the appropriate channel to management.

Provide feedback to management concerning possible problems or areas of improvement.

Make recommendations to implement improved processes.

Perform other duties as assigned by management.

MINIMUM QUALIFICATIONS:

Must be eighteen years of age

Must have a high school diploma or equivalent education

ADDITIONAL QUALIFICATIONS:

The successful candidate will have a minimum of six (6) months customer service and internet experience. Requires keyboarding speed of 40+ wpm; a strong understanding of computers and computer software; problem-solving, formulation skills, reading, reasoning/logic, and analysis as well as excellent verbal and written communication skills.

To apply, please reply to this post and submit your resume.

Customer Support Sales Telemarketing Virtual Assistant

Project ID: #15773270

About the project

14 proposals Remote project Active 6 years ago

14 freelancers are bidding on average $1010 for this job

craigsboss

I have all the skills needed to provide better quality service. I have worked with a Credit Repairing Firm USA as an customer support assistant for 3 years. Relevant Skills and Experience On HandyHeroes I provided cus More

$755 USD in 30 days
(13 Reviews)
6.4
feras369

ACCREDITED Digital Marketer from all industry leaders Relevant Skills and Experience • Inbound Marketing by HubSpot • Inbound Sales by HubSpot • Email Marketing by HubSpot Diploma in Psychology of Sales Diploma in Ti More

$1250 USD in 20 days
(6 Reviews)
5.3
beimaniago

Hi, my name is Beverly Maniago and I am confident that I am the best candidate for this job. I worked as a chat, email, and phone representative for seven years. Relevant Skills and Experience I worked for seven years More

$750 USD in 30 days
(8 Reviews)
4.3
AlejandroQR

A proposal has not yet been provided

$1000 USD in 40 days
(3 Reviews)
1.9
techmitram

Hi There, Fantastic! Hire a Virtual Assistant with 5+ years experience! I have carefully gone through the project description and can flawlessly assist you with email service. Relevant Skills and Experience I specia More

$1000 USD in 30 days
(1 Review)
0.9
ChrisD72

Hello, im a former agent for the AT&T call center, worked there for 3 years, 2 years as tech support agent and 1 year as group supervisor. Relevant Skills and Experience I have experience in all related, account statu More

$1111 USD in 14 days
(0 Reviews)
0.7
Karam304

Hi, I have 3+ years of experience in Digital Marketing,Wordpress, WebDesigning, jQuery, JavaScript. I am hard worker and quick learner. Give me a chance to Prove myself. Relevant Skills and Experience My expertise ar More

$750 USD in 20 days
(0 Reviews)
0.0
NetJobsIntl

I have 10+ years experience in the customer service/call center industry. This proposal not only includes 1 individual, but a system that gives you the opportunity to maximize the results of every task. 1 customer serv More

$1444 USD in 30 days
(0 Reviews)
0.0
katherineworks

I have over 5 years of customer service experience working for call centers and offices. My main priority will be to ensure that all your customers are taken care of. Relevant Skills and Experience 5 years of customer More

$1333 USD in 30 days
(0 Reviews)
0.0
Lizzy868

If you are looking for an individual who has over 5 years of expertise in customer service, with business administration skills, then I am the best candidate for you! Relevant Skills and Experience I posses a typing s More

$1111 USD in 20 days
(0 Reviews)
0.0
akmsn2

Good Day, Hope this finds you well. I have the skills and expertise you seek and available to begin. The bid is for average of 30days. In case if you have any questions, please do let me know by getting in touch wi More

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0.0
yourvirtualworld

Customer support: email, chat and phone; answer inquiries and resolve problems, generate leads, research Relevant Skills and Experience 8 yrs in the BPO industry doing customer support and project management. Propos More

$1250 USD in 20 days
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0.0