I'm reposting the task on freelancer, since previously, the freelancers were taking me for a ride
In the attached PDF, it's well explained.
Point 1: To be done in Core PHP
Point 2 and 3: To be done in CodeIgnitor
Also for the CodeIgniter, a push notification is required to be done on the helpdesk
Please note that you need to think of the possibility of user errors especially when filling in forms
There will be 4 milestones created for each task