Bot system already setup just need to add features
1) Html Design for pages.
>Channels customer comunicates with business e.g web/facebook etc
>Account is a container of your chaannels/conversations and message esetup
2) User Mangament theme integration.
>Agents supervisors and administrators able to receive messages from channels and helpdesk can bypass should client intend to use their existing CRM or ERP systems
3) Chat functionality development.
Admin backend handling of chatbot queries
When using the API integration the platform is bypassed and all user management and automation takes place in the receiving system.
Billing for API transactions are based on the number of conversations that traverse the API connection into the receiving system .
2 way communication agent and customer
All chat sessions should be visible to agents
Also they should be able to view agent specific chats
open and close queries
Able to see which query is pending or closed
supervisor should be able to assign queries to agents
Agent pop up window when new query comes with sound and number
Supervisor delegates who handles queries
Login page should have logo.