About me :
I have 15 years of work experience in Call center industry majorly into Real time analysis using Excel Spreadsheets. Also done an Automation project in Excel to publish real time reports on hourly basis.
Working with Vlookup, Formula , Charts, Pivot tables is my greatest strength in Excel and I have trained several employees to master the Excel.
Experience related to this work :
A. Prepared several reports in Excel
1. Like Login-Logout Report
2. Shrinkage Report
3. FOHA - Forecast, Offered, Handled & Abandoned comparison Report
4. Agent Performance Report - Daily, Hourly, Weekly
5. GAP analysis Report
6. Unique Login ID Identifier report
7. Voice/Chat/E-mail Queue Service Level & FOHA comparison Report
8. AHT - Average Handle Time Analysis Report
B. I am very good in performing any kind of repetitive tasks in tools like Excel, Word, Forms etc.,as I have done multiple projects in my previous work experience.
Some of the repetitive works I have done are :
1. Creating 500-1000 set of logins for Associates
2. Resetting password and creating secret question/answers for those 1000 Login IDs
3. Recently I have completed Data typing Project of typing the 100 PDF pages into HTML format with each page consisting of 42 lines , each line with approx. 166 characters . Hence overall about 697,200 characters typed.
Thanks and regards
Kumareshwaran R.