ITIL Business Transformation Architect

I am an ITIL expert certified from AXELOS. I am also an Prince2 practitioner, COBIT5 and Agile Scrum Master certified. My extensive experience in operations management and my commitment to achieving the highest quality aligns extremely well with the position that you are currently advertising. I offer the unique combination of hands-on administration that maximizes organizational effectiveness, operations-oriented leadership that ensures efficiency, and people-oriented guidance that yields productivity. I’ve done all that and much more in senior-level positions in the business-center sector for more than 20 years, where I consistently scrutinized processes with an eye toward greater efficacy. My accomplishments include assessing current and future staffing needs, overseeing allocation of financial resources, and managing budgetary processes. I can build and lead successful, goal-oriented teams of professional staff while overseeing budgets and resources for bottom-line results.

I am an ITIL v3 expert certified from Loyalist. I am also an IT infrastructure operation manager, CCNA, Red hat Linux, certified. I have also completed training in CISSP and project management. I have both Government (public sector) and Private sector experience. My accomplishments include service delivery, assessing staffing productivity levels and needs, overseeing allocation of financial resources, and managing budgetary processes.