Customer Service Advisor - $50/hr

The Customer Service Advisor provides elevated customer service for Chanel’s customers via all communications channels (phone, email, and chat). Dedicated to this exclusive brand, the Remote CHANEL Customer Service Advisor assists with all aspects of service across Fashion, Boutiques, Watches & Fine Jewelry, and E-commerce. The advisor assists customers in a courteous and professional manner that supports Chanel’s brand standards providing world-class customer service. This fully remote (work-from-home) position provides an opportunity for growth through the acquisition of additional skills. The new team member begins with training for Fashion and builds upon this foundation. Each new skill requires additional specialized, formal training and certification. Requirements High school diploma or equivalent, some college preferred 3+ years of Customer Service experience Contact Center experience Superior verbal and written communication skills Excellent listening skills with the ability to demonstrate understanding of the customer’s needs Strong problem solving Patience and empathy Positive attitude with a customer-service orientation Detail oriented with a focus on quality and accuracy, ability to multitask Strong sense of urgency and commitment to excellence Able to use effective and probing questioning and listening techniques to identify customer needs Curious, confident, and driven to find solutions to customer issues Able to learn and work independently and exhibit ownership as well as in a team environment Savviness and experience with Microsoft products and cloud technology is essential to use multiple systems Must have a home-office environment, internet connection, USB headset, and a computer system that meets VIPdesk Connect policies and maintenance requirements Currently reside in AZ, FL, GA, IL, IN, MD, NV, NM, NJ, NY, NC, OH, TN, TX, UT, VA, or WI Able to successfully pass a credit, criminal, and employment reference security check Preferred Qualifications Experience with luxury brands Genuine passion for fashion, fragrance, cosmetics, and luxury goods Experience providing live chat customer support Benefits 100% Remote/Work-from-Home Paid Time Off Medical, Dental, and Vision Insurance Flexible Spending Accounts Life Insurance, accident/critical illness insurance Growth Potential And More!