The Customer Service Advisor provides elevated customer service for Chanel’s customers via all communications channels (phone, email, and chat). Dedicated to this exclusive brand, the Remote CHANEL Customer Service Advisor assists with all aspects of service across Fashion, Boutiques, Watches & Fine Jewelry, and E-commerce. The advisor assists customers in a courteous and professional manner that supports Chanel’s brand standards providing world-class customer service.
This fully remote (work-from-home) position provides an opportunity for growth through the acquisition of additional skills. The new team member begins with training for Fashion and builds upon this foundation. Each new skill requires additional specialized, formal training and certification.
Requirements
High school diploma or equivalent, some college preferred
3+ years of Customer Service experience
Contact Center experience
Superior verbal and written communication skills
Excellent listening skills with the ability to demonstrate understanding of the customer’s needs
Strong problem solving
Patience and empathy
Positive attitude with a customer-service orientation
Detail oriented with a focus on quality and accuracy, ability to multitask
Strong sense of urgency and commitment to excellence
Able to use effective and probing questioning and listening techniques to identify customer needs
Curious, confident, and driven to find solutions to customer issues
Able to learn and work independently and exhibit ownership as well as in a team environment
Savviness and experience with Microsoft products and cloud technology is essential to use multiple systems
Must have a home-office environment, internet connection, USB headset, and a computer system that meets VIPdesk Connect policies and maintenance requirements
Currently reside in AZ, FL, GA, IL, IN, MD, NV, NM, NJ, NY, NC, OH, TN, TX, UT, VA, or WI
Able to successfully pass a credit, criminal, and employment reference security check
Preferred Qualifications
Experience with luxury brands
Genuine passion for fashion, fragrance, cosmetics, and luxury goods
Experience providing live chat customer support
Benefits
100% Remote/Work-from-Home
Paid Time Off
Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Life Insurance, accident/critical illness insurance
Growth Potential
And More!
Hello jacksoncooperde8,
We have 20 years of strong experience in Website Design, CSS, Anything Goes, HTML, as a result, we can successfully complete this project.
Please, review our profile here: https://www.freelancer.com/u/tangramua
Here detailed information about our company, our portfolio, and the client's recent reviews.
Also, we wanted to personally discuss questions about your project, which helps us to give you the right estimation.
Best regards,
Tangram Canada Inc.
Hi,
Hope you are doing well.
We are much expertise group of iOS, Android, Website developers and Designers
Please reviews my profile - https://www.freelancer.com/u/bsbrajmohan25
I understood the initial scope of your customer service advisor work.
I want to discuss more about this project in order to prepare the final concept.
So let’s discuss in detail over chat then will make plan to start work on it.
Thanks.
Good Day,
I just discovered about your project Customer Service Advisor - $50/hr and I am ready to start immediately !
I am an expert in Website Design, HTML, CSS and Anything Goes, so I am totally sure I can deliver Your project !
Please send a message so we can discuss more about this project.
Thanks & regards
Hi, how are you? I go through the description and read it carefully, I know exactly what you are looking for. I have 5+ years’ experience in these skills Anything Goes, CSS, Website Design and HTML. I have some question about this job, Please start chat, so we have detail discussion about your task. Thanks! Umair