writing Appeal to amazon seller performance team
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I got suspended seller account , now I have one change for send appeal to resume selling , so I need someone with good English skill to help me , please check below:
Suspended for poor selling performance
In the text box below, please provide your Plan of Action outlining the steps you will take to correct the problems you identified. Providing a precise Plan of Action gives your account a better chance of being reinstated:
I understand that recently our performance as a seller on [url removed, login to view] has fallen below both Amazon's and our own standards of quality. I believe there are two main reasons this has happened:
Disorganization in our inventory management has resulted in late shipments and, even worse, unavailable items.
When late shipments and unavailable items have occurred our response to has been too slow and communication with customers has not been adequate.
I believe it is mainly because of our inadequate communication that we have recently seen an increase in customer A-z guarantee claims which has resulted in our order defect rate exceeding the performance target of <1%.
Plan of Action: We are taking the following steps to improve our performance:
Improve inventory control by reducing the number of items offered until we have systems in place to more adequately handle the number of orders we are receiving.
Most importantly, we will respond more quickly and proactively to any problems with customer orders to keep our customers more informed and help prevent A-z guarantee claims.
In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service.
Suspended for related account
If your account was suspended for being related to another selling account, please explain why your account should be reinstated:
we have to discuss and I will give me more detail and you may search for internet to understand how to reinstate seller privileges.
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