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Customer Sevice

PRIMARY RESPONSIBILITIES:

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Answer questions about warranties or terms of sale.

Act as the company gatekeeper.

Suggest solutions when a product malfunctions.

Handle product recalls.

Attempt to persuade customer to reconsider cancellation.

Inform customer of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes.

Work with customer service manager to ensure proper customer service is being delivered.

Close out or open call records.

Compile reports on overall customer satisfaction.

Read from scripts.

Handle changes in policies or renewals.

Skills: Data Entry

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About the Employer:
( 0 reviews ) Nigeria

Project ID: #14867855

10 freelancers are bidding on average $18/hour for this job

schoudhary1553

Greetings sir, i am an expert freelancer for this job and your 100% satisfaction is assured if you allow me to serve. Here is the reason. Why you should pick me? a) I am a very expert and have the same kind of ex More

$15 USD / hour
(170 Reviews)
7.3
sejalpayal

Hi, I have looked at the project details. I can do this work and can start the project immediately. I have over 7 years of experience on working online. I can assure about the quality work on time. Please let me More

$16 USD / hour
(12 Reviews)
4.1
merfantzbpo

Surely cut the costs of your company to nearly 50 percent and would increase the profit scales, we are the leading outsourcing service provider

$15 USD / hour
(8 Reviews)
3.1
Alliprowriter

Hello; I am interested in the job of providing Customer Service to your business. I am a native English speaker with good communication skills, both written and oral, grammar skills and excellent customer service ski More

$16 USD / hour
(2 Reviews)
2.6
bpo0995

After reviewing job details I believe I'm the best fit for this position. I am offering Phone support Order taking After hours answering Live chat service Email support Virtual Assistance Data entry More

$22 USD / hour
(1 Review)
2.2
$22 USD / hour
(0 Reviews)
0.0
ndunk91

A proposal has not yet been provided

$17 USD / hour
(0 Reviews)
0.0
gaafarrodriguez

OVER TEN YEARS CALL CENTER BACKGROUND • Excellent customer service/sales skills • Strong computer knowledge • Excellent typing skills • Strong training and presentation experience (verbal/written/PowerPoint/faci More

$22 USD / hour
(0 Reviews)
0.0
kemardohynes

Dear Sir/Madam My name is Kemardo Hynes, Customer Service Representative reporting for duty. I would like the opportunity of discussing this proposal with you. I am confident of being a great asset to your company a More

$17 USD / hour
(0 Reviews)
0.0
yourvirtualworld

I believe that my more than 8 years of experience in the outsourcing industry as well as from an international IT company like SUN Microsystems would be of enormous benefit to your organization. I have played a majo More

$16 USD / hour
(0 Reviews)
0.0