Customer Service Representative - Data Entry & Document Processing
$15-25 USD / hour
Closed
Posted over 4 years ago
$15-25 USD / hour
THIS IS NOT A CALL CENTER POSITION
IICRC is a non-profit, certification and Standards Developing Organization (SDO) for the inspection, cleaning and restoration industries. In partnership with regional and international trade associates, the IICRC serves more than 25 countries with offices in the United States, Canada, Australia, New Zealand and Japan.
The Mission of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, restoration and installation industries. The organization serves as an independent, certification body, that sets and promotes high standards and ethics, and advances communication and technical proficiency within these industries.
Job Purpose
The Customer Service Representative (CSR) performs data entry and document processing within the Exams or Renewals departments.
General Summary
Responsible for answering incoming calls, resolving customer questions, accurate and timely processing of technician renewals, entering data into and retrieving data from computer software and physical files.
Responsible for accurately scoring assessments and entering large amounts of alphanumeric information into company specific software, while maintaining company database.
Essential Job Functions
Follow outlined procedure to ensure all steps are completed.
Create and send invoices and late notices.
Verify and update Continuing Education Credits if applicable.
Verify receipt and thoroughness of required material.
Score exams using Scantron and/or manually
Mail updated certificates.
Answering incoming calls.
Outbound calls to customers to resolve payment issues.
Follow up and return voicemails in a timely manner.
Provide excellent customer service.
Process documents manually with accuracy.
Create and maintain customer account n multiple software programs.
Enter and maintain detailed notes on customer accounts as necessary.
Process all forms of payment with accuracy and integrity.
Review and identify inaccuracies, and use problem solving skills to investigate the situation.
Provide insight into possible process and procedure improvements.
Manage confidential information.
Regular and consistent attendance.
Other duties and special projects as assigned.
Qualifications
High school diploma or equivalent
Preferred three-five years of customer service experience
Preferred three-five years of demonstrated data entry or computer processing experience
Ability to type 35 wpm or greater with accuracy
Strong attention to detail
Can perform repetitive work and stay focused on the task
Basic computer skills
Excellent verbal and written communication skills
Able to quickly learn new concepts
Prefers to work in a close team setting
Adaptable to change
Performs well in high stress situations
The organization has a pre-employment process that includes background and reference checks, drug screening, typing and performance assessments
Hello,
I am an expert in data processing, excel sheet professional, data handling and interpretation, with high typing skill. Accuracy is my watchword. I will adequately input your data with zero error. I like cross-checking my work and don't tolerate errors. Assign the task to me for optimum and satisfactory delivery.
Thank you.
hello,dear. I have read all your requirements for 'Customer Service Representative - Data Entry & Document Processing' and I fully understood it. I am confident and I am sure that I am able to finish this project. Please come in contact with me, so that we can discuss any details via chat:)
Skills:
Data Entry, Data Processing, Excel, Microsoft Exchange, Powerpoint
Search no more. I'm here to get the job done for you!
I have worked in the BPO customer service industry for quite a while now where I have developed telephone manners. I have been a good multitasker since then, being more efficient in my tasks including data entry.
You won't regret hiring me, this is my thing. I assure you that.
I have related experience and qualification in field of data mining, spreadsheet and preparing financial reports.
Kindly assign me that job i will be give you 100%,output.
Hi i am very interested in working for you, if given a chance will prove my skills, I have 3 years of experience in BPO industry and 1 year in freelancer as Customer Service Representative, providing excellent Customer Service, Sales (both Inbound and Outbound), Retention, Billing and Payments and Escalations. providing excellent customer service is normal for me with different types of calls and e-mails handle concerns accordingly or route them to the correct department as need be. Also handled a team in escalation line. Offline i worked at Commision On Audit, with advanced skills in word and excel focused on data entry and proofreeding, my trainings exposure, and work experiences will help in performing at a max level if needed for the job, i am very confident and competent enough to assure you that I only would bring efficiency and effectiveness towards this job.
Hoping to hear from you
i am serious and responsible towards all my projects and have completed within given time period . you will be fully satisfied by my work as i have an experience in this field and my work will be accurate
My job is very good.
You will be happy with my work.
I assure you that your work will be understood by my work.
I know many other things like Word, Powerful, Excel, Translating, Data Entry.
By giving me work, you will be encouraged to provide another job.
I'm sure I'll do my best.
I have a great experience typing.
I will do your work very well and speed.
I have a great experience of computer.
I love my work very much.
Sir I am having a good knowledge about Ms office and also I am having a good typing skills so I request you to hire me for this work
Relevant Skills and Experience
I am having a great knowledge about computer and having a good typing skills , mailing and Ms office