What We're Looking For
We are seeking talented engineers to join our Citrix Cloud escalation team. We believe that the customer comes first and, you will be instrumental in providing a premier customer service experience to our customers and partners. We actively resolve highly complex cases raised by our Frontline engineering team on Citrix Cloud products, services, and related matters. You will utilize your sleuthing skills to isolate, analyze, and provide resolution to customer inquiries. The pace is fast and the job is challenging but, the partnership makes this opportunity very rewarding.
What You Will Be Doing
We provide technical assistance on Citrix products such as Citrix Workspace to customers of medium to large size, scope, and/or political complexity - via phone, email and/or remote access.
You will perform advanced problem analysis and isolate problems of moderate to high complexity, with little instruction from team leads and/or management.
Published articles on moderately complex technical support issues in Citrix’s online knowledge base, and reviews other's articles.
Take your deep technical and product expertise, and combine it with your understanding of our customer's needs to solve their complex business challenges.
We believe in education so you will document cases, recommendations, and resolutions clearly in the CRM system (Salesforce).
You will participate in an on-call rotation with the transfer of cases to other geo’s in a ‘follow the sun’ methodology.
5 freelancers are bidding on average $37/hour for this job
Professional with training in Informatics, administration and Finance, highly efficient, effective and responsible, I have experience in data entry, analysis, programming, customer service and sales