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Zendesk Expert Lead Customer Service Representative for Dropshipping E-commerce Store

$2-8 USD / hour

Closed
Posted over 4 years ago

$2-8 USD / hour

We are looking for an expert customer service representative with experience working in E-Commerce with China dropshipping system. We currently have three member on our customer service team and we are looking to add a new member. You will be trained by our current customer service representative. When you apply, include the word blue and tell us about your previous customer service experience. Requirements: - Experience using ZenDesk - Experience doing customer service for Dropshipping & E-Commerce stores Responsibilities: - Respond to customer requests on ZenDesk in perfect English - Issue refunds according to our refund policy - Re-send products to customers when needed - Respond to all customer inquiries quickly and accurately (within 2 business days, preferably 1) - Communicate on (Removed by Freelancer.com Admin) daily with our support team - Display a high level of professionalism at all times - Create Zendesk marcos for future possible scenarios to speed up the workflow
Project ID: 21840400

About the project

42 proposals
Remote project
Active 4 yrs ago

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42 freelancers are bidding on average $7 USD/hour for this job
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Hello, I have gone through your job posting and become very much interested to work with you. I am an expert in this field. I have already completed several projects like this. For evidence you can see my profile. Please visit https://www.freelancer.com/u/Bhawnakul9?w=f I have excellent command over English. I am a hard worker, productive and worthy of your attention I hope, I would be the right candidate for this Job. Awaiting an affirmative response from you. Kinds Regards, Bhawna
$5 USD in 40 days
4.9 (111 reviews)
6.2
6.2
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Hello! I would like to be considered for the position of your E-Commerce Customer Service. I have gone through your description and can see that you need someone who goes above and beyond just the Customer Service role, I feel I am that person. I have over 3 years of V.A. experience which has involved email handling. I also have no problem working full-time. I feel my experience from similar support roles for e-commerce companies would be valuable. Hopefully, this brief proposal is enough for you to grant me an interview.
$8 USD in 40 days
5.0 (7 reviews)
5.4
5.4
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blue I already handle the ecommerce customer support and order fulfillment job before, for ebay, amazon, shopify store. My job responsibilities are : 1) Check client queries on daily basis, Troubleshoot, Resolve and reply them in turn around time. 2) Resolve Refund, Cancellation, Payments & other order related issues with high priority. 3) Customer support by chat and email. 4) Product research and uploading as well 5) Create Product Catalog ,Change Prices and make it up-to the mark on daily basis 6) A Complete store management activities, including, hosting, Website error troubleshooting using hosting support & Migration etc I did handle the zend desk before, Thank You Chetan
$5 USD in 40 days
5.0 (22 reviews)
5.0
5.0
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BLUE Hi, You can add me in your team as "Customer Service Representative" because: * I've worked as a senior customer service executive in Sutherland Global Services for responding mail/chat/ticket for Windows 10 technical support * I've worked for various e-stores in product research and community management * I've got more positive feedbacks from the customer side after each ticket has been completed * My Typing Speed: 50 to 55 WPM with 100% accuracy * I'm familiar with all the requirements you mentioned in the job description Looking forward to your response to test my skills. Then you shall decide to hire me if you gets satisfied. But, I assure for your satisfaction. Thanks KK
$4 USD in 40 days
4.9 (16 reviews)
4.7
4.7
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Greetings, First of all, the actual bid is $7 per hour. Secondly, I have read and understood the details of your project and ready to start it immediately. Kindly message me so we can discuss further. I look forward to a long-term relationship!
$20 USD in 30 days
5.0 (1 review)
4.3
4.3
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Hi there, My 4 years experience in customer support makes me confident that I am the right candidate for the position. I was hired as a CSR to a huge company based in Sweden selling various products internationally. Most of our products are ordered through dropshipping company in China. Our customers are from our e-stores such as ebay, amazon, cdiscounts and through our ecommerce site directly. We received a thousands of emails daily from a simple order to customers complaints. I am the only asian that was hired and three are from western. I am willing to be trained and can demonstrate my skills on responding to customers queries/concerns as well. Please feel free to contact me if interested of my bid. By the way, the word to include in your post is BLUE. Kind regards, Algie
$5 USD in 40 days
4.9 (13 reviews)
3.2
3.2
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Blue What makes me qualified for your project is: • Excellent Command of English language (written & Spoken fluently) • More than 6 years experience working as a sales representative • Managed E-Commerce stores and Amazon FBA mainly FB Ads and customer service • Skilled at interacting with customers of all backgrounds • Hard worker, quick learner, and ability to assume responsibility • Able and willing to assist co-workers, supervisors, and clients in a cooperative manner • Excellent verbal and written communication skills • Experienced in customer relations
$5 USD in 40 days
5.0 (1 review)
2.3
2.3
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I Will Be Your ⭐⭐Virtual Assistant⭐⭐ ⭐No advance payment. ⭐Pay once project completed # Customer Service Support # Social Media Marketing Plan and Management # Classified Ads posting + Internet marketing # Data Entry # Follow up calls, respond to inquiries +Live Chat Support # Update Website # Email sending and Follow-ups. # Increase your followers for Facebook + Instagram + YouTube etc If there's something I did not mention that you need, please send me a message, and I will be happy to help.
$5 USD in 40 days
5.0 (2 reviews)
0.9
0.9
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Hello, I am writing to apply for the Customer Service for Zendesk. I  read your job description and through my work-related and educational experiences, I have expanded my abilities to provide excellent service in a professional manner. I have outstanding problem-solving skills that allow me to provide remote administrative and personal support to busy professionals across the globe. I have 2 years experience on Zendesk, Dropshipping store & E-commerce store having managing all products for a while and i am confident that I would be a valuable asset to you. Backed by my superior communication and multitasking capabilities, I excel at providing exceptional off-site support and generating optimal productivity and success for businesses. My background, along with my ability to learn quickly and efficiently, will enable me to be a valuable part of your team. My knowledge of computers, which enables me to pick up new systems quickly, work independently, and efficiently make me a perfect fit for your opening.  
 
 I know you will find my knowledge to be a good fit for your company’s needs. I hope to hear from you soon regarding an interview so that I can further discuss how I can be an asset as your newest Customer service. 
 Thank you for your consideration. Many thanks, Christelle
$5 USD in 40 days
5.0 (1 review)
0.4
0.4
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Blue Hey this looks like a dream project. I am ready to do it with all my hard work and dedication.
$4 USD in 35 days
0.0 (0 reviews)
0.0
0.0
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hello, my name is Eric I am a from Mexico, I have 100% English with over 3 years of Customer support. I am available at all times. Please contact me to discuss more details
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Dear Concern, In relation to the job post, I consider myself to be an ideal candidate for the position. I have been working as a Virtual assistant and Admin Support Executive for couple of years now where I have explored many verticals like Customer Service & support, Email support, Phone support, Drop shipping, appointment setting, lead generation, debt collection etc. I am absolutely fluent in English (both written & spoken) and completely proficient in computers. I am technically pretty sound and have worked with various applications like CRM, Magento, and OET's (Order entry tools). I have very good knowledge in MS Word, Excel and Power Point and a typing speed of approximately 40 words per minute. I am highly professional, punctual and dedicated towards my work. I am someone who is a fast learner and result oriented. I am ready to be interviewed and start working on a project in order to showcase my skills and qualities with an assurance that if I hired I would always live up to the employer's expectation. I am ready to start as soon as possible with an availability of more than 30 hours a week. Looking forward to hear from you soon! Thank you
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I have experience more than 1 year in English based call center Relevant Skills and Experience Good communication skills knowledge of internet browsing English Urdu speaking with excellent understanding
$5 USD in 10 days
0.0 (0 reviews)
0.0
0.0
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Hello My name is Damir Horvat and I live in Slovenia. My native language is not German/English, it is Slovenian - but I have been working on translating from German/English for 14 years. If you are looking for coworkers, especially for the e-mail customer service, I would be glad, if you would consider me. From January 2016 to May 2018, I worked for another online retailer in customer service. I answer customer inquiries by e-mail, cancel orders, send new orders, send bills, put items online (Ebay, AMAZON). At the moment I am also working for an online trade in customer service since one year. REAMAZE, SHOPIFY. Regards, DAMIR
$8 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi! I am interested for the Job. I've been working as a call center agent for more than 5 years. I am a Customer Service for 3 years who worked with Amazon, Walmart, BestChoiceProducts and we used Zendesk for resolving customers issues. I would really love to start as soon as possible and hoping to help your business thrive. Thank you!
$6 USD in 7 days
0.0 (0 reviews)
1.0
1.0
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Dear Hiring Manager, I am from the Philippines and my previous office-based employment was last September 2015 in Singapore as an HR Assistant, Accounts Payable Assistant, and Admin Assistant. Thus, somehow, I believe that I have enough experiences when it comes to administrative works, web researching and data entries (excel spreadsheet). I also have quite competent experiences in E-commerce Industry in the Platform of Shopify. My daily tasks routine from my previous employment (Dropshipping Company) are the following: - Facebook customer service (messenger and comments) - Zoho Email support - Xsellco Email Support - Responding to PayPal and Stripe Disputes and Claims. - Order fulfillment via Shopify/Dropified from AliExpress suppliers - Some product listing task (Product description writing). - Liaising with Aliexpress suppliers for product updates. - Tracking orders I may not have an experience in Zendesk but I'm willing to learn and to be trained. Please feel free to contact me. Thank you and looking forward to hearing from you soon! Sincerely Yours, May A.
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi, I am an experience logistics coordinator and customer service executive in a courier company. Blue.
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Blue Hi, I am very much interested to apply as a Virtual Assistant. I've been in the industry for more than 12 years and I am confident that I posses all the qualities of a candidate that you are looking for. I have an excellent oral and written communication skills. I can work with minimal supervision and can adapt to new systems and processes well. My years of experience help me to master the art of multitasking. I am flexible so I can work on any schedule. Past experience was with Fancii. A company that sells beauty products where I worked as a Customer Success handling Amazon, Amazon Reviews, Customer service (Email, Phone and Chat, Weekly reporting, FB ads spend and tracking, Shopify order fulfillment and other Admin tasks. Totalpac, a start up company selling hiking backpacks where my main role is customer service. Bearbutt, a company that sells double hammocks on Amazon. My main task was Customer Service answering emails and live chat. I also looked for influencers and emailing them to collab. I also worked on keyword ranking. I'm used to different platforms like Amazon Seller Central, Zendesk, Chatra, Shopify, Google Sheet, Excel, Webmail, Skype, Vumber, Google docs, Facebook app for business, Instagram and a lot more. I look forward to be your best virtual assistant and help you in your company success! With kindest regards, Lourdes Kathleen
$8 USD in 5 days
0.0 (0 reviews)
0.0
0.0
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Hi, If you're looking for a better virtual team to do Customer Support (Phone, Email, and Chat), appointment setting, cold calling, sales, Virtual Assistant and the like. We are based in the Philippines and we have a top caliber team for you. We are trusted by clients from the UK, Australia, USA, and Canada by far. We also handle IT Solutions to E commerce stores, Social Media Management, Quality Assurance, Admin Support, Etc. Maintaining client relationship for the long term process and giving them a satisfying end result. 10 years in the industry so we know what we are talking about. We build business offshore and connect to your customers online. Send us your interest. Thanks. Best, Paulkem
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I have the knowledge abou ICT and I have the skills and experience in doing this job. Relevant Skills and Experience Professional in Microsoft Office and I work in ICT environment.
$5 USD in 10 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of HONG KONG
hong kong, Hong Kong
5.0
110
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Member since Jan 16, 2011

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