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Virtual Customer Service

$250-750 USD

Completed
Posted over 2 years ago

$250-750 USD

Paid on delivery
Learning Genie is a fast-growing Ed-Tech start-up, aiming to revolutionize the early learning education industry. Our mission is to provide the most powerful portfolio, assessment, and learning management tools for personalized learning for young children. We have been featured on ABC News 10, San Diego Business Journal for our innovation and our business impact in California and the US! Being a Customer Support Genie is about creating experiences that make customers happy and creating trust in our service and product. We'll count on you to be the gears that keep Learning Genie going. We're looking for someone who can: - Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives - De-escalate customers; have superb conflict resolution skills - Build sustainable relationships and engage customers by taking the extra mile Your Day to Day: - Manage large amounts of inbound and outbound calls in a timely manner - Identify and escalate priority issues per customer specifications - Provide client support through online chat, our ticketing system, and phone support - Become an expert on our product! - LOVE troubleshooting and finding solutions - Guide users with simple, step-by-step instructions - Record technical issues and solutions in logs-Provide developers with customers' feedback to help identify potential new features or products - Report on product performance What you bring to the team: - High school diploma or equivalent/ associative degree - Experience in call center or customer service activities preferred but not required - Ability to exercise basic judgment in identifying and implementing solutions to customer concerns and inquiries with supervision and guidance from managers - Excellent writing skills - Must be tech-savvy and able to learn new technology quickly - You know how to juggle multiple tasks at the same time - Strong phone and verbal communication skills along with active listening Why Learning Genie: - Sharp, motivated co-workers - work with the best in your field and others - Strong opportunity for upward mobility and career progression Learning Genie is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Learning Genie is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. Job Type: Full-time (40h per week) Timezone: US timezone such as - EST/ PST/ CST/ MST Language: English (Fluent - Required) / Spanish (Optional) Start Date: As soon as possible
Project ID: 30850250

About the project

20 proposals
Remote project
Active 3 yrs ago

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I'm very intrested in this position. I'm hard working experienced customer service respresentative and feel like this company is a good fit for me.
$400 USD in 7 days
5.0 (1 review)
3.8
3.8
20 freelancers are bidding on average $595 USD for this job
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Hello, I hope you are fine. This is to express my interest. Well, I have all of the skills and experience that you’re looking for and I’m confident that I would be a good fit in this position. I do have previous experience in customer support for over 3 years. I was responsible for the below duties as a livechat agent in an online betting company: -Provide information to the company’s clients. -Handling customers’ queries in timely and professional manner via chat and e-mail . -Providing technical assistance for products, websites, software, etc. -Meeting corporate standards and procedures for better quality; -Meet predetermined personal and team targets And as a VA I have experience as Online Marketing Assistant my tasks included: -Building the company Website, maintaining and managing the company’s social media profiles. -Updating information on website, managing group, creating events and creating landing pages. -Email/Ticket handling In addition to my knowledge base, I actively seek out new technologies and stay up-to-date on industry trends and advancements. I look forward to speaking with you about this opportunity. Thanks, Malba
$750 USD in 7 days
5.0 (3 reviews)
3.8
3.8
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Hello, I am writing to express my interest in this position. I have prior experience in Virtual Customer Support, I'm conversant in Zendesk and other Customer Support tools I'm a quick and willing learner and can work with your time zone. It would be an honor if you could choose me to be part of your team. I look forward to hearing from you.
$700 USD in 30 days
5.0 (2 reviews)
1.9
1.9
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Are you a busy entrepreneur or executive with administrative or others Tasks and haven’t enough time? so, you are on the right place! I am Professionally Trained in Customer Service, Administration, management etc. I will be glad to assist you any time these services 24/7 A few things about my virtual assistant service: • Customer services • Microsoft Office • Data entry • Retype Scanned Files • Arranging data in Excel sheet • Copy & paste • Handle Emails • Shopify/Etsy/eBay assistance • Blog management • Web research • Record keeping Or any other VA related task. Looking forward to working with you! - Anusha S.
$300 USD in 30 days
5.0 (1 review)
0.6
0.6
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Hello Learning Genie, I am interested and available for this position and I hope to discuss further details with you via inbox. Looking forward to hearing from you. Thank you.
$500 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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Hi I have exeperience of more than 9 years in managing Azure AD ,on premise AD ,office 365 ,exchange online ,Exchange migration ,hybrid AD ,setting up Intune policies,windows update,group policies. Previously i had successfully completed projects for multiple clients (more than 1500 systems and servers) on intune ,hybrid environment setup ,exchange migration ,server migration ,setting up WVD in azure ,load balancing ,etc. Please go through my profile and let me know if you are interested. I am looking forward to hearing from you.
$800 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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I am writing to you today to apply for this position and am very much interested to work with this. I previously worked as an Ecommerce Virtual Assistant. I started as a Virtual Assistant last January and handled Ecommerce Business (based in Hongkong), Property Management (TX, USA), Vacation Rental (TX, USA), and another ecommerce business (based in NY, USA). I am experienced, and some are familiar with the tools such as Canva, Shopify, Heepsy, Asana, Slack, Streamline, VRBO, Airbnb and other software. I have worked as an Appointment Setter/Recruiter. I am highly trainable and can easily learn tasks. I personally have my own Online Business on Facebook and Instagram since last year of June and I personally manage it on my own. I believe that I can help with managing social media accounts, groups and pages. I am Tech-savvy, highly accurate, and efficient with general admin tasks. Passionate, self-motivated and cheerful hotelier with over 5 years in Hotel Industry and established 5 years in Customer Service focused on promoting guest/customer satisfaction. Exceptional communication skills with down-to-earth and outgoing personality. Work Background - 5 years in Hotel Industry (Guest Service, Front Office, Secretary to the Executive Assistant Manager, Admin) - 5 years in Customer Service Support (inbound calls) - 2 years in Data Entry and Quality Assurance Analyst (inbound, outbound calls and email support)
$750 USD in 20 days
0.0 (0 reviews)
0.0
0.0
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Hello I would like to be part of the project, I have extensive knowledge in server administration and years of support for IT services, I see that there is an option for Spanish speaking staff.
$750 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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I am writing to you regarding your company’s Customer Service Representative opening. I have been working as a Customer Care Specialist with many companies in the past. for more than 8 years now, out of which 6 years were as the manager for the customer service team, and during that time I’ve developed impeccable phone manners and an ability to politely deal with disgruntled customers. I am accustomed to working on multiple projects simultaneously and can offer new ideas to help your company grow and surpass all goals and objectives. My experiences have helped me improve my leadership skills, hone my organizational skills, and have provided me with extensive knowledge of how to up-sell services and goods to potential clients. I also worked at Scottsdale as a Customer Service Intern, where I further cultivated useful customer service abilities while handling technical support for clients on a wide range of company products. Working there, I was able to resolve issues at a 90% rate and memorize an entire line of company products & services – including prices and special discounts. I’m looking forward to discussing the position and my qualifications with you in more detail soon. I feel confident that I fulfill the requirements for the Customer Service Representative position
$500 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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Hello Good day, I am interested in the job. I command impeccable crisp English, I have work experience as a virtual assistant, and experience working as a technical support professional supporting Microsoft O365 customers/users regarding Microsoft exchange online, Azure and outlook issues for 1year and 3months via phone calls, emails or chat. I believe with the skills and knowledge gained in that time I can make an impact and perform well. Please contact me.
$500 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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I did CompTIA A+ I am familiar with troubleshooting, and research if there is anything I need to look up. Currently studying computer forensics. I am suitable for this job as it is my current field of study.
$500 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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Hi, I am very interested in joining your team as I believe my skills and experience in customer service for technically 8 years now make me a good fit for the position. My being a former remote Shopify and Zendesk Customer Support Associate gives me the edge and I am very keen in learning more about your product and be an expert at it. I'd really love to be a part of your amazing company, I can work U.S. hours, and I can start as soon as my service are needed. I fully understand that this is a full-time work of 40 hours/week, so I placed a description at the bid amount and the milestone payment just to fill in. I'd be very happy to talk and know more about your offer in an interview. Hope to hear from you shortly. Thanks! Best regards, Anna Marie Katherine Bonzo
$750 USD in 5 days
0.0 (0 reviews)
0.0
0.0
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Good Morning, I just read the above job description and I would like to express my interest in the same. I am a native English speaker. I have 8 years of Customer Service/Care experience with a few International and branded contact centers’ in Chennai India. I also worked Enterprise Holdings Inc Aka Enterprise Rent A Car while I was in Scotland. I have done calling on Tele sales, Tech support and Enterprise support campaigns (Inbound Outbound) for US/UK/Aust so, any time zone is fine Besides knowledge of MSOFFICE tools I have also worked on Zendesk,Slack and also worked on Facebook,Instagram and Linked in Chat Processes. I also have a private work-from-home office with 24/7 internet and power facilities. If selected I can start immediately. Many Thanks
$600 USD in 7 days
0.0 (0 reviews)
2.3
2.3
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Hi, This is my forte. I have been doing this since 19 years and I am very confident that I can do this job for you too. You will surely be satisfied with my service.
$1,000 USD in 30 days
0.0 (1 review)
0.0
0.0
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Hi Hiring Manager, I am Rahul babu located in India - Coimbatore I am having Four years of experience in the BPO industry.I am capable of providing additional supports on weekends too. I am having experience in the insurance, healthcare, and e-commerce sector as a customer support representative Thanks for sharing your project requirements with us. It will be our great pleasure to work on your project. I am a university-educated graduate with a Bachelor of science, and I am also a verified member of the International virtual assistant association(IVAA). I am proficient in all MS Office applications, have a high level of business etiquette, and a strong team player. I'm interested to hear more about the project and about the subject matter. Suppose you award me the project. I'd be thrilled to discuss this further and get started for you as soon as possible. Thanks
$650 USD in 22 days
0.0 (0 reviews)
0.0
0.0
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Dear client, My self Spurgeon a customer service executive working in India's largest airlines organization since four and half years wish to expand my knowledge and career in new stream, I'm an graduate in electrical and electronics engineering Excellent in knowledge in basic pc troubleshooting and tech bee I do have excellent communication skills and customer handling skills I would be very happy to jojn you if give an opportunity and wokr hard to achieve the organisation goals wiht all my best efforts. Thank you Regards K SPURGEON
$500 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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Hello! My name is Virginia, I have virtual assitant experience for 10 years doing managing meeting, answering emails and administrative Works in general I speak english, french, italian, portuguese and my native lenguaje is spanish. I worked for many years in an editorial with wich I am fast, efficient, neat and very respectful in relationships. I would like work with you!
$500 USD in 7 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of UNITED STATES
Carlsbad, United States
4.9
16
Payment method verified
Member since Jun 29, 2021

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