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Inbound customer service US process

it's a full-time job.

40 hours per week.

We Need Full-time availability

Evening and Night shifts only.

Rotational shifts.

Good Command over English.

Freshers can also apply.

Essential Functions/Core Responsibilities:

Assist customers with questions and problems; research and provide a resolution

Troubleshoot issues

Solve problems that may be unstructured and require use of conceptual thinking

Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs)

Listen attentively to customer needs and concerns; demonstrate empathy and build rapport

Prepare complete and accurate work, including appropriately notating accounts, as required

Participate in activities designed to improve the customer service experience and business performance.

System Requirements:

Wired [login to view URL] 5MBPS

Windows-based computer or Laptop.

USB Headset.

The successful candidate will be paid Rs 20,000 - 25000/- Monthly

Salary will be paid Biweekly.

Skills: Customer Experience, Customer Retention, Customer Support, Customer Service

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About the Employer:
( 33 reviews ) Delhi, India

Project ID: #22160713

18 freelancers are bidding on average ₹22549 for this job

unitedesoftwares

Hello, Greetings of the day. I am Sonam Manna, I represent United E-Services Pvt. Ltd. (Kolkata) which is a leading BPO Unit operating from India serving more than 20 clients in UK, USA, Australia, Europe, and India a More

₹25000 INR in 5 days
(0 Reviews)
0.0
sharma234gunjan

I am interested to work with you.

₹13888 INR in 5 days
(0 Reviews)
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robertkibedi

Hello, I am glad and excited to hear about this opportunity I have over 6 years experience in customer service and Overtime dealt with all sorts of customer queries and concerns' as well dealing with all types of cust More

₹25000 INR in 7 days
(0 Reviews)
0.0
nicolasnyle

Hi there, I have been working as a full-time customer service rep for more than 4years now, I've been to and work for a lot of big companies here in our country all of the companies that I been to covers full customers More

₹13888 INR in 7 days
(0 Reviews)
0.0
idifah66

I see my self qualified for this position

₹27777 INR in 10 days
(0 Reviews)
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Hardik0407

Hello, Very Good Morning to you, I have been working in the customer support industry for the last 2.5 years and having a great experience of Handling USA, UK and India customers. I was awarded multiple times because More

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CorcelInt

Hi, We have gone through your job description and understand your requirement of experienced telemarketers for generating investment prospects. We have the expertise and are ready to work on this project as per your n More

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Sureshmonu123

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dolphinjantri196

i have worked in sales field i have worked as an hr i have field knowledge of marketing so i know a good amount of knowledge for this job

₹23000 INR in 7 days
(0 Reviews)
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kaizendataindia

Hello there I am bhumika from India, working in the similar customer service filed since 8 years, I recently completed a project as virtual assistant and now looking = for long term project. I have great command over E More

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anubhav089

i have already worked in Tech Support process and even working ob contract basis in resolving software and tech issues.

₹25000 INR in 7 days
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rabab1977

Dear Sir, My work experience and education coincide with the job requirement.A person of integrity, vision, and self-driven results-oriented with a positive outlook, and a clear focus on high quality and business profi More

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vijaybni

Hello, We are located in India providing a one-stop solution for all your business needs. Diversified services are provided by us which would be value-adding to your venture. The main segments served by us are Call Ce More

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JoanneSM

I have a good command in English,can maintain customers and build rapport.I can work under minimal supervision handling customer complaints and solving any issues that may arise. Relevant Skills and Experience I have More

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techymongers

Hi, I commit myself to be suitable for this job.I can commit myself and work on this project immediately.I will assure the completion of work on [login to view URL] provide me the opportunity to work on this project. Thanks a More

₹20000 INR in 7 days
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vivekdeal

Hello there, I would like to explore this inbound calling customer support position. I have a BE (Comp SC), from India (998 batch), MS (Comp) and MBA from USA. Have spent 13 years in USA out of my total 20 years of tec More

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saikatri007

i am the perfect one whom you are finding i am also from a customer service sector well thats why i think i will do the job perfectly

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umirrulshima78

Clerk's Counter What we do ● Assist and carry out general administration and daily operations in the office. ● Attend customer and answering phone call. ● Documents filing, data entry and general paperwork. ● Monitor More

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