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Senior Documentation Engineer

Sr Documentation Engineer

Job Description and Responsibilities:

• Responsible for Identification/Creation/maintenance of all external facing Technical content for Netradyne’s Intelligent IoT product, Driveri and the SaaS portal.

o What: Release Notes, User guide, Administration guide, Site Tour, help, FAQs, Troubleshooting Guide, Short Help Videos

o Scope: Needed for Driveri device, web console, and Driver mobile apps.

o Mode: Online and Offline.

o Audience: International, including US, India, Korea etc.

• Conduct Web based trainings for Netradyne customer success teams.

• Identification of right tools for various kinds of documentation needs and make appropriate recommendations.

• Produce high quality, professional output with minimal supervision, that can be used by highly savvy and low savvy end users.

• Work closely with development, QA and UX teams and proactively identify documentation needs.

• Occasionally work with Marketing teams to support marketing campaigns.

• Manage competing priorities, ensuring customer and stakeholder delight.

• Work with development teams to review API documentation as occasionally required.

Skills and Experience Needed:

• Total industry Experience of 5-10 years delivering high quality documentation for web and mobile centric products, preferably Software as a Service (Saas).

• Excellent Written and verbal Communication skills and command over English language.

• Excellent knowledge of at least one content management system.

• Familiarity with XML authoring tools required.

• Familiarity with DITA or other topic-based writing methodology.

• Additional Experience with hardware product documentation will be a huge plus.

• Knowledge of web-based technologies will be a plus.

• Ability to work effectively in a start-up environment, where tools, processes, and deliverables may not have matured.

• Ability to work with various stakeholders, at all levels within a flat organization.

• Excellent inter-personal skills and ability to learn quickly.

• Bachelor’s Degree or equivalent.

Skills: Content Writing, Technical Writing

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About the Employer:
( 0 reviews ) Bengaluru, India

Project ID: #20687870

2 freelancers are bidding on average ₹225000 for this job

furqansyed

Hello, I have done Bachelors in Information & Communications Systems Engineering. I also have the experience of working in Business Development for various industries specifically software too. I have launched vario More

₹250000 INR in 15 days
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kummaraalok

I have over 24 years exp in IT Industry and last 13 ys in PMO and did lots of documentation as part of CMM like SOW, FDD, TDD, TRAINING PPT/MANUAL. I can send some sample on request. I have fair knowledge of Joomla CMS More

₹200000 INR in 7 days
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