It is expected to produce a business & technology report of not less than 4,000 words based on the case study 2
Identify business desired outcomes, list the resources and capabilities to meet those outcomes, and explain the questions in ITIL Service Portfolio Management of Service Strategy.
- Service Design
Explanation in ITIL Service Design of Design Coordination Support, Service Catalog Management, and Capacity Management related to the new business service
- Service Transition
Explanation in ITIL Service Transition of Service Asset & Configuration Management, Change Management, and Release & Deployment Management related to the new business service
- Service Operation
How those processes utilize the information in the Service Catalog and Service Level Agreement, and explanation in ITIL Service Operation of Request Fulfillment, Incident Management, and Problem Management, and how those main-processes work with each other to support those services.
- Continual Service Improvement
Based on the Continual Service Improvement (CSI) Model, steps that should be applied to modify the service by addressing the problems with final recommendation.
- Final Recommendations
Hi, I am ITIL Foundation certified. I would be eager to work on the ITIL assignment. I have also worked on few projects on Change management module at industry level.