Dear Project Owner
Please read this bid in full, a tad long, but every section is relevant to your search for a solid, long term answering service. Happy to begin with limited hours coverage { but the ability to field calls through your business hours and 24/ 7 when required.
I confirm being able to deliver the following:
1. Robust telephony system offering high quality voice and Hi-speed internet, with back up redundancy.
2. Articulate, experienced agents working from a professional office environment-- 24/ 7 coverage.
3. Previous background handling similar answering service/ relaying messages/ administrative tasks. Typical experience of our agents is someone who has worked in the airline / hospitality industry, where customer service is almost at the level of a religion :}
As an overview, I run a boutique outsourcing firm in California -- our expertise is in deploying sales / customer service for medium sized businesses in North America/ UK & Europe. Our agents are based at our fully owned / managed offshore delivery center.
This portal is a new marketing source for us so you might not find any reviews in here. However, we have a substantial portfolio through other sources -- for eg, we are one of the top profiles for sales & marketing on Guru.com. Please contact me and I will send you some solid client references.
How does your schedule look tomorrow morning to speak about the modalities of setting up a pilot test run ?
SS
Solution attributes that can be customized to your requirements:
--> My team of full time agents work for clients cutting across verticals/ target markets. Real Estate, IT, Airline, Hospitality, Travel, Insurance, Telecom, Media, Health, Finance, Lifestyle, Technology domains-- Our expertise is versatile and not domain limited-- we simply adapt ourselves to a specific client mandate.
--> Transparent, long term service, designed to function as an extension arm of your business. We back every call / appointment with a voice recording
--> Our agents work out of a technology equipped delivery center, multiple hi speed lines terminating at our offices in California-- High end VOIP telephony system that offers digital voice quality on par with a call originating locally in the US or UK
--> We have a total of 85 full time employees. The typical profile of an agent hired in my center is someone with previous experience working for companies such as Citibank, JP Morgan, Travelocity in an outsourced environment. We adapt this experience to fit in with the specific needs of a medium sized business.