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Automatically fetch Shipstation data from customers on Zendesk

$750-1500 USD

Closed
Posted about 7 years ago

$750-1500 USD

Paid on delivery
REQUEST FOR PROPOSAL Project Intent The purpose of the project is to build an application that will automatically respond to customer inquiries depending on the status of their shipment. We wish to configure as much as possible through the Zendesk platform to minimize complexity. Description of current architecture We currently use Zendesk for customer service. We use Shipstation for fulfillment. We use Aftership for detailed post-shipment information. Theory of operation 1. When a customer sends a request, we will use Zendesk’s native tools (triggers and automations) to analyze whether it a query for which we need to retrieve shipping information. 2. If we determine that the request profile warrants a shipping inquiry, it will trigger a POST request to a URL or HTTP target monitored by the custom software. 3. When our software receives the request, it will query Shipstation and Aftership for shipment information. 4. The software will then lookup selected metrics against our configuration settings. This will enable it to lookup the appropriate tags for the request. 5. The software will then make a POST request to Zendesk to add the appropriate tags as determined in step 4. 6. When the ticket is updated with the appropriate tags, Zendesk will then fire the appropriate triggers which will send the correct response to the customer. Requirements 1. The application should be easily configured through an interface. 2. The rules setup must support Boolean logic and be easily configured, modified, or deleted from the engine. 3. Metrics should be configurable from any API field 4. The application must be able to support multiple Zendesk and Shipstation accounts, with an easy mapping configuration. 5. The application must incorporate an error reporting tool. To be considered, in the first line of your proposal you must specifically link or reference a prior project that you consider similar.
Project ID: 12780017

About the project

9 proposals
Remote project
Active 7 yrs ago

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9 freelancers are bidding on average $1,488 USD for this job
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Let's discuss more about project to finalize the proper scope with estimated cost and time so ping me over the freelancer chat.....I will share some demo as well for recent works if you want to check. You can also check my profile page as i have around 31% Repeat Hire Ratio..so i work as long term basis...
$1,469 USD in 20 days
5.0 (58 reviews)
7.8
7.8
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Hello, I am VB, VBA, C#, WPF, Java, Delphi, PHP, ASP.NET, CAD and GIS developer, I developed many desktop applications and custom tools, macros and Add-Ins. For reference see my profile. I am ready to discuss and doing the project. Best regards, Eyad
$2,657 USD in 35 days
5.0 (10 reviews)
6.7
6.7
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How are you. I have worked on similar projects to what you are looking for, and I am confident I can exceed your expectations. I can complete your project on time and within your budget. i have build Bank Management System, Deliver system, Wedding system, Shopping/Order system,Patrol Management System. I have full experience in JSP, JQuery, PHP technologies. also , i have master laravel and codeigniter frameworks and anglar js, node js templates. keep in touch. my dear.
$1,184 USD in 20 days
5.0 (30 reviews)
6.4
6.4
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Hi,Sir! Please see my portfolio. In my opinion "Quality is never an accident.". My first aim to provide u quality and professional task. It will really be a great opportunity for us in working with you on this project! I believe in Quality and accuracy of work. That's why "The work satisfaction of employer is more important for me", and can carry out your any proposal in time completely. I understand your proposal enough,so I have mind to perform the task anytime. I look forward for working with you. I hope you are successful. Thanks. Good Bye!
$1,250 USD in 20 days
5.0 (21 reviews)
5.3
5.3
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Hello Sir, We are an Indian development company here. we have checked your posted details here and want more clarification in it, so message us to discuss on it more then we will able to move on it. Thanks....
$752 USD in 12 days
5.0 (8 reviews)
4.6
4.6
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Hello, Its a pleasure to let you know that I've Completed and Delivered similar project before. All I need to work upon customization part, if we can proceed towards more discussion. I have gone through your project description and confident to accomplish your project. I am an individual developer and you will be working directly with me if we proceed work on this project. My key skills are - 1)Ruby 2)Ruby On Rail 3)Angular JS 4)Node JS 5)PHP with Codeigniter and Laravel Framework. Let's initiate our chat so we can proceed towards conclusion of this project scope and give it a start as soon as possible. Thank & Regards
$1,666 USD in 21 days
5.0 (2 reviews)
3.8
3.8
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Hello, I have got every skills and expertise which makes me deserving to accomplish your project. I want to discuss further to get a complete understanding of your requirements and specification. We can follow our further discussion over the call or in chat. Before undertake your project, I will prepare following things for you. - Technical Project Proposal - Flow chart for this Project - Execution plan Thanks !
$1,388 USD in 25 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of UNITED STATES
pasadena, United States
4.9
18
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Member since Jul 28, 2014

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