Call Center Software
$1500-2000 USD
Paid on delivery
Hello,
I am looking for Call Center Software, please find below job requirements:
Overview Features:
1- Call Center features: IVR, CTI, Predictive dialer, recorder, email, chat, and social media networks “Facebook, Twitter & YouTube”.
2- Elegant Agent GUI: Multichannel user-friendly agent application, with an embedded softphone for inbound, outbound or blending calls.
3- Monitoring: Wallboard with live metrics enables agents and supervisor to overview the contact center status in real time with an intuitive dashboard view.
4- Reporting: Produces detailed agent interaction reports, breaks down business processes, interaction types and handling times in different & customized format.
5- Admin Control: A management utility that enable admin to easily manage and modify the call center structure, flow and workforce to meet clients business needs.
6- VIOP/ SIP Integration: Ability to configure/ Use VIOP providers service such as DID/ Toll Free numbers with call center software.
To get the full understanding about this job, please have a look to the following websites:
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Technical features, please check attached file.
Notes:
- Developer can use any open source such as asterisk or free switch and billing integration such as [login to view URL] Any recommendations are welcome.
- The call Center software must allow clients to purchase the product online and also log in and start using the product.
- Call Center Software will be based & available on customer request in both options (Server side or cloud basis).
- Experience in Asterrisk/ Free Swetich is required, please provide sample website references if you completed similar job.
Good Luck.
Project ID: #5055302
About the project
16 freelancers are bidding on average $2699 for this job
Hello Sri Technocrat will provide fully interactive application/website for your project. As per the detail, Sri Technocrat will provide three template functional schemes and sample pages to make your choice for lay More
Hi, Thanks for invitation, My bid is just tentative as i just wanted to ask , is this realistic budget you mentioned for this project? What I see is, its way too low.
Experienced with setting up asterisk based call center solutions. Most of the features are possible. For certain points need integration with asterisk. Lets discuss and finish this.
Dear hiring manager, Well, I am asterisk admin certified developer and having total 12 years of experience in VoIP industries. I have developed almost 100 + projects in VoIP development. You don't find any feedback More
