Complete the Helpdesk system

1) Just a few functions need to be done. **Mandatory functions** Must be completed by WED 18th 9AM +8 GMT The System should at least allow us to do these by 18th: a. Trouble ticket workflow b. Staff feedback/suggestion workflow (their special requirement) 2) This system will have 3 users a) IT Mgr login b) End user c) Engineers login 3) Input screens are done, but fields need to be shifted eg. Add / remove fields 4) Come up with some sample Reports for helpdesk. Use our charting component 5) Mandatory functions **a) Logins must be user sensitive, displaying right menu /access rights b) User mustbe able to submit tickets c) System must be able to route the tickets based on engineer's time capacity & skill capabilities c) Engineers must be able to close the tickets d) Dashboard for each users** * May change to meet the dateline of Mon 9th 6) Dashboard will allow reports to be selected for view Add / remove dashboard 7) Login based on users 8) Rules wizard for routing 9) Email notification ## Deliverables 1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. 2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables): a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment. b) For all others including desktop software or software the buyer intends to distribute: A software installation package that will install the software in ready-to-run condition on the platform(s) specified in this bid request. 3) All deliverables will be considered "work made for hire" under U.S. Copyright law. Buyer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement). ## Platform ASP.NET & MSSQL