Assistant manager

ASSISTANT MANAGER POSITION: Agent November creates outstanding quality puzzle experiences, which immerse participants in an amazing fictional world. As an acclaimed outdoor escape room / immersive theatre company, we are now looking for an outstanding individual to join the core team, assigned to our new Deputy Manager position. This is a part-time position, with occasional periods of full-time cover for the General Manager. You will need to be an exceptional individual, able to manage equipment maintenance, stakeholders, staff, contractors and customers both in-person, on the telephone, and by email. You must also take a strong lead on marketing and actively promoting our product to drive sales. You will also be required to undertake Health and Safety training. We are starting this position as a Freelance contract at £10p/h, with a view to moving it Permanent during 2017. Weekend working is required but will also be agreed, rotated and shared with the General Manager to meet business needs. General skills required: Cover for Manager during periods of absence (both planned and unplanned) Manage Emails Manage Duty Phone Manage Customer Bookings Manage/Allocate/Train/Supervise Actors Assist with Game Adaptation Supervise Games if required Manage Equipment Manage Health & Safety, Legal and Insurance aspects Record-keeping Data Entry Management Skills Numeracy Skills and Budgeting Office Awareness Computer Skills Interpersonal skills for all stakeholders Specific: Lead on Sales and Marketing Lead on Social Media Accounts (Twitter, Facebook, etc.) Equipment Maintenance and Repairs, including monitoring consumables Desirable: Lead on Charity Understanding of Business Strategy Knowledge and ability to take a lead on Marketing Strategy (such as Analytics, SEO, On-Going Customer Relationships) Background in theatre/immersive/escape room management and administration and/or stage management or tour guiding Ideal: Creative and Adaptive Game Ideas Logistics Experience Ability to step in and lead escape games personally