Call Center Market Research

$30-100 USD

Completed

Posted

almost 17 years ago

$30-100 USD

Paid on delivery

The end deliverable of this project is market research regarding cost per call for call centers. Ultimately, I am looking for the cost benchmarks for the industry. The following article is at the core of what I am looking for [login to view URL] Requirements -The research will site data for reference -The research will be in a structured form (Ideally a word document and a synthesized PowerPoint). -The research will compare call center cost per call -The research will translate cost per call into a per second rate and compare across 30, 60,90 and 120 seconds -The research will provide cost per call for different industries and compare and contrast -The research will compare at a high level what the cost of different modalities are (Phone, web self service, IVR, other) -The research will focus on the QSR and retail industries (where data can be derived)

Research

Project ID: 146902

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4 proposals

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Active 17 yrs ago

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@NadiaTariq

HI,Please see pm for details.

$100 USD in 10 days

5.0

(3 reviews)

3.3

4 freelancers are bidding on average $98 USD for this job

@Gudoc

Please check my reviews to see that I'm the person you can make the business with. Let's start right now. Thanks!

$100 USD in 3 days

5.0

(6 reviews)

5.5

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