Customer Service Duties

I would love to be a part of your team. My bid is £5GBP per hour and I can work 15 to 20 hours per week. I have 5 years experience as an email and chat customer support agent and was later on promoted as a Quality Analyst for the same department. I am confident that my experience in this field will contribute to the success of your company. I am also willing to be trained to get myself familiar with your processes and products. If I will be receiving a request for a refund due to faulty product, I would first check if the customer made a purchase and then create a ticket for the correspondence. I would then advise the customer to send us back the item and offer a replacement/ repair and still covered by the warranty (if for example this is the policy). If the item is faulty and the customer insists on a refund, if it is due, then I would make the request for it. Based on my experience in this field, we do not automatically approve refund requests if the problem can be resolved through replacement and repair and use the refund as a last option and when it is only due. I hope you can consider my application. I am hard working and can work effectively even without supervision. In every customer interaction, it is always my goal to resolve a customer’s issues at first contact without sacrificing the company I work for. Regards, Mabelle Puno Philippines

Hi: Allow me to introduce myself to you as Allan C. Batten, a U.K. citizen currently based in Thailand. As an experienced sales & marketing exec. with customer relationship management, sales, marketing, and Internet marketing experience, I would like to offer you my services. Excellent written (U.S. & U.K.) and verbal communication skills and outstanding pre and after sales support management expertise. A few of the services that I currently provide are: • Online sales, after sales, online email marketing, help desk support and website support and article research for www.crmasiasolutions.com. I have developed the majority of the blogs, articles and case studies at the website as well as a considerable amount of the products and services content. • Satisfying the strong demand for quality, and affordable, written copy, I have also been developing sales copywrite, marketing driven articles, website copy, and business/research articles. I am available for 2-3 hours per day Tuesday to Friday. Best regards, Allan Sample email reply: Dear Peter: Many thanks for your recent email requesting a refund. While I am working on your refund, perhaps you could share with me a little more why you are not satisfied with our product? Your feedback is very important to us and will be very much appreciated so that we can make sure that we provide all our customers with the best possible products and services. Sincerely

Hello, My name is Anastazija and I am fluent in English, Serbian, Croatian and Hungarian. I speak German as well. Currently I am learning French as I like learning new languages. I have experience with Zopim and ContactAtOnce (chat programs), UserVoice helpdesk, WordPress, creating Google Docs (forms, spreadsheets and documents). Relevant working experience: Chat agent in a dealership located in Canada. I have worked on a website that sells VPN packages and I understand that with good support more people will come with a bigger conversion. On that site I have helped people with their technical problems and guided people through the process of purchase and setups. I have also worked on a website that provides legal help online and with time I have been promoted to reception manager as I was accurate, coming on time and willing to show the procedures to the new colleagues. I am available from Tuesday to Friday anytime needed. My current occupation: Student. If a customer is complaining about the faulty product and wants a refund, I would propose to send a new product as soon as possible and that we are very sorry for his/her inconvenience. If the customer is not happy with the proposal, I would make a refund. (This reply may vary from the policy of your company). Best Regards, Anastazija Mesaros.

hi, i have read your full requirement and assuring you that i will full fill your requirement and i am able to do work on your time frame. and when when a customer give us refund request then i will ask him what's the fault he got and want to know more details about the fault. and i can work on your given time frame. i have worked for customer support agent for a phone company in our country. let me know if you have any question to me. i will be waiting for your reply. thanks.

I am freelancer with 7+ years experience in Customer Service,Chat Support,Telemarketing,Lead generation. 1. Your customer service experience along with retail product experience i) I have worked with Express Gifts company based in UK and used handle order line department as well as customer queries. ii) I have worked with very large client from US "Finger-Hut" its e-commerce company selling all kind of goods all over in UK I was handling all the customer service queries as well as I have worked with order line department as well. iii ) I have worked with CISCO for live Chat Support for complete North America Region. iv) There are lots of other clients from UK I am currently working with that includes Barclay's,Deutsche Bank UK,RBS and many more but its purely related to IT 2. Your availability on Tuesday - Friday I will be available from Monday to Friday anytime any number of hours you required. I will work according to your convenient Data & Time Thanks, Ashutosh

Hello, I am very much interested to move ahead with this project. With a strong experience of 3+ years working with Customer Support, & Virtual Assistant,I have managed to build a broad skill set in this kind of position. Here are my skills - Phone support - Phone customer assistance - Email sales - Email support - Ecommerce order processing - Handling unique situations - Problem solving - CRM use - Improving processes to make more efficient - Updating/Editing standard operating procedures - Gmail - Wordpress - Time management almost all work i have done in my past assignments. Handled live chat / phone support for client / prospect conversation related to orders. CRM / Email news letter to inform clients Order processing from direct sites or via paypal or moneybookers. Calling clients/vendors for stock management Order auditing/processing, making sales calls & calls to market vendors for getting stock updated 1) I have worked for an eyeglass selling company & a female jeans selling company that delievers products at retailer prices & as a third party seller on ebay & amazon & sells directly from their sites. I have worked for customer service, order management, inventory auditing, helpdesk, client following, stores management & almost all operational part 2) I am available 8-10 hours daily from Tuesday to Friday Looking forward for your thoughts & I can start today. Thanks Gary

Non hai ancora fornito una proposta

Bid based on 12 hours. I am currently based in Oman and have extensive customer service experience. I'm very reliable and perfect for this job. Please send me the test. Also, if you google my name clare al-aufi you will get my online resume and references

Hi, I have over 10 years experience in Customer Service. I have been doing presales and after sales phone support, Email support, live Chat Support and other customer service processes for a UK based company and can assure you quality work. I will be available Tuesday to Friday for atleast 5hours a day. I have been handling Ebay and Amazon accounts and have been resolving issues regarding returns and refunds. How you would respond to a customer that is requesting a refund due to a faulty product? Answer - Apologies for the problems you are having with the order. Can you please let us know the issue with the item and it will be easy for us to rectify the issue. Once they mention the issue and reply -- Will try to convince if they are able to use the item if we can repair or part refund Still if they are not happy -- We will arrange for collection or mention the returns procedure and refund once we have received the item. Regards, Customer Support I would like to share my skills and impart my knowledge for the success of this project. Looking forward for more information on the project and ready to start immediately. Thanks

First Synergy Global Center Phil Co is the registered BPO company providing excellent outsourcing services in the Philippines with 4 years of experience. Our main goal is to increase your company´s profits by decreasing your operational cost, taking your business to the next level. Our Vision is to become the global leading company in providing integral contact center solutions to our customers, satisfying their needs with excellence and allowing them to achieve their goals. We are looking for a contractor who: 1. Is available Tuesday, through Friday for approximately 2-3 hours per day - YES 2. Has worked in a customer service setting or a similar customer-facing job - YES 3. Has a solid command of written English to reply to customers - YES 4. Ability to follow directions. - YES Please respond with a cover letter that includes the following: 1. Your customer service experience along with retail product experience 2. Your availability on Tuesday - Friday - Anytime How you would respond to a customer that is requesting a refund due to a faulty product? The first thing you want to do is immediately acknowledge the request. Even if you need to figure out how to give a refund, don’t wait until you do, email or call your customer right away. Let them know you heard them, you care about them and you want to make things right for them. Looking forward for your swift response.

Aucune proposition n'a encore été fournie.

Dear Sir, I am a Kenyan citizen; I have an experience in customer Relations which I received as an intern while working with the Barclays Bank Kenya. My work was to receive complaints and handle inquiries which I performed well. I am available from Tuesday to Friday and willing to work on weekend during specified hours. I am also perfect in taking instructions and able to work well under minimum supervision. On a complaint of a faulty product, I will inform the customer that I will get back to them shortly and then seek directions since giving a rushed answer may not solve the problem at all. Yours Faithful, Kevin Oduor.

Hi, I would like to apply for this job. If you are online now please contact me so that we can discuss about it. TO REPLY TO YOUR QUESTIONS: 1. Your customer service experience along with retail product experience: 6 years in a customer center (import service) for a big multinational company 2. Your availability on Tuesday - Friday: I am available Tuesday, through Friday for approximately 2-3 hours per day. How you would respond to a customer that is requesting a refund due to a faulty product? We honour all our obligations under the consumer guarantees act. This means we will replace or fix your product for free. Failing the above we will provide a full refund with return of the faulty product and your receipt. If your product is faulty then please return it with your receipt to our store. You may also bring the faulty product to our store yourself. RGDS, Jasenka

Good morning, As you may be able to see through my profile, I was a personal assistant for around 1 year, and I have two ongoing projects as virtual assistant here on freelancer. I am a goal-oriented person, my English is at the proficient level (even though my native language is Portuguese), and I can assure you that my top priority is getting the job done, and done right. I am also available full time at this moment (I am working from home). Also, in my last full-time job, I had some experience with customer support and direct contact with clients, so I can assure you that that will not be a problem. Please feel free to ask me any questions you may have. Looking forward for your test, Best regards, Mariana

I would like to be hired by your company for any of your Copy Typing or Data Entry projects. I have worked for many years in Microsoft Word and Excel and have received high praise. I have sound knowledge in Excel and can work proficiently in this area. I can also handle your tasks of Internet Marketing Professional and Powerpoint Designer. I have great experience working as a freelancer in these areas for many employers worldwide. I am ready to be hired by you for your jobs today. I'm available Tuesday to Friday. I work in a well known institute in North London which have 5000+ clients. The institute name is Best Tutors. I work as credit controller and have vast experience to handle the queries of large number of customers everyday. I have IELTS score of 7.5 and PTE score of 73 which is the requirement of PhD students. I'm flexible with the timing except Thursday Evening, and Friday afternoon for 2 hours only. I have 8 juniors working under me at the moment.

Please refer my response: 1. Your customer service experience along with retail product experience: I have 5+ years of experience in working with US based clients. I was taking care of online chat, phone calls, urgent clients' issues. We had US healthcare product so I was taking care of whole healthcare product issues. 2. Your availability on Tuesday - Friday. I am available 12+ hours from 8am to 5pm but it depends on your requirement. I will be available any time. How you would respond to a customer that is requesting a refund due to a faulty product? I will ask customer regarding reason for refund and then explain them that faulty part is not going to affect whole product. We can repair faulty part or give them replacement with new product.

Dear, I have worked at the Morrisons PLc Sotre at customer service desk for about 3 years , I was doing my masters at UK , would love to do this job. Currently, I am available unless someone hires me from Tuesday to Friday Do reply if interested, Many thanks & regards

1. Your customer service experience along with retail product experience I have over 5 years customer service experience, including face to face, internet/email and over the telephone. My previous retails experience comes from my Assistant Manager role at a pub in my local area. Whilst not strictly retail, I was responsible for selling drinks to customers and promoting offers, dealing with complaints whilst being polite and friendly. 2. Your availability on Tuesday - Friday I am currently unemployed therefore am available at any time for as many hours as required. If I was to find employment, you have my word that I would continue this project in my spare time. 3. How you would respond to a customer that is requesting a refund due to a faulty product? Dear (Name), Thank you for your email. I am very sorry to hear that (product) is faulty, may I offer my sincere apologies for the inconvenice this has caused you. In line with our company guidlines, I have forwarded a pre-paid returns label to your delivery address in order for you to return the item at no extra cost to you. Please could you complete the returns note included in your parcel stating the reasons for your return in order for us to process your refund/replacement as soon as possible. If you have any further queries, please do not hesitate to reply to this email and I will personally ensure that it is dealt with promptly. Kind regards

Dear Sir/Ma'am, I have 4 years of experience in Customer Service for Banking and Mutual Fund Industry. My role was to resolve USA Banking Customer's issues on phone. In my past assignments, I had opportunity to work in many areas like account maintenance, Email answering, closing of service requests(ticket) with proper resolution and preparing few financial reports using MS office. Worked as an Assistant Team Leader for Mutual Fund Customer Service(Email and Voice) and as a Verifier for an International Banking operations. Experience on many applications including Finacle, Cytrix, FCRM, CRM, SWIFT,AMLOCK and TALISMA(email). So I am confident enough to learn and work on any application quickly. My best skill is to provide best resolution, in other words it's problem solving skill. I am good at applying logic whenever it's required. I am available to work on all weekdays. Please find below response of your query "How you would respond to a customer that is requesting a refund due to a faulty product?" Dear (Customer's Name), I apologize for the inconvenience and promise you to replace the product as per our standard policy. Thank you for bringing this to our notice as it will help us to improve our quality check. Your ticket Number is 110210 and It will take 3-4 business days. We are doing our best to deliver quality products to our customers. Thank you so much and have a wonderful day. Prasad S. Customer Service Officer. (Company Name)

Good day! We have experiences in cold-calling, marketing, appointment setting and handling inbound calls on several industries, Publishing, Technology, Finance, Manufacturing and Hotels. Our current call-related and customer-servicing projects are the following : - Hotel-Resort (US) : Appointment-setting, Reservation and Booking - Technology Company (US) : Appointment-setting - Financial Company (US) : Appointment-setting - Distribution Company (US) : Telemarketing - Manufacturing Companies (HK/CH) : Lead-gen and Telemarketing On your refund scenario, assuming that customer has passed all verification processes. 1. Ask customer for exact fault on product to assess if fault is due to shipping handling or from pre-shipping stage (manufacturing QA failure) 2. Ask customer for date and time fault was discovered and compare against date and time product was received to assess if refund request qualifies for refund policies based on time product was received and warranty clauses. 3. Inform customer of refund policies and possible charges that will be incurred. 4. Submit request for refund based on provided information, subject for review and approval based on refund policies 5. Update customer on refund request status. If approved, provided details on expectations. If denied, provide alternative solutions. We are willing to try a test/trial run for you to be able to test and assess our capabilities. Looking forward to discuss more on this project. Best Regards, Jonathan