Hi Bob,
I can help fix the laptop so it is secure and able to serve your business. Most of the time it is because of virus/rootkit/spyware, and it's annoying not to be able to remove.
I need 2 hours to finish this. Teamviewer will be used for doing the job.
Read my reviews, then let me know. I've been solving computer problems for years.
As a precaution, you should backup/copy all valuable data into your external hard drive beforehand. This is for the worst case that your computer is badly infected, and windows can not boot after virus is removed.
Thanks,
Bao