Business Operations & Systems : B & M Stores Case study

1. Outline the essential components for effective business operations management for B & M UK. Use a soft systems methodology to evaluate the issues B & M might face if they decide to introduce facilities to enable their customers to order goods online & have them delivered to the door. Support the discussion with appropriate business operations models compare & contrast different models used by the sector in which B & M operates & recommend better solutions for online shopping(1500 words) 2. For new system should include Root Definition , CATWOE and detailed " Rich Picture (hand drawn) to illustrate the answer. The rich picture must indicate the problmes well as the solution (500 words) [login to view URL] the manager would turn performance objectives into operations priorities and the resource that would be necessary for effective implementation of the new process Using a Balanced Scorecard, discuss how the business performance can be measured post implementation (refer to the last three year of company , annual reports and any other relevant data for improvement and target trends for B & M) *Arial 12 point font 1.5 line spacing grammar and spelling check plagiarism will be penalized, no more copy ***all sources should be cited and reference using the Harvard referencing system.