VoIP Jobs

I want to replace a traditional receptionist with an AI-driven solution that can both answer incoming calls and automatically return any missed calls on my South African business line. Callers must be able to speak naturally or use their phone keypad, and the system should respond on its own without having to hand the call to a human operator. Here is what I need built and handed over: • A cloud or on-prem setup that connects to my existing South African number, answers 24/7 and places callback attempts when we miss a call. • Conversational logic that recognises voice and DTMF input, then speaks back clearly—preferably through a flexible text-to-speech engine so I can update scripts myself. • Secure storage of call recordings, transcripts and basic analytics so ...

I want to deploy a voice agent that can answer and place phone calls just like a live rep, gathering the caller’s details, understanding the intent of the request, and supplying clear answers in real time. The primary goal is customer support, so every part of the flow—from the greeting to the wrap-up—should feel helpful, polite, and human. Core expectations • Natural-sounding speech recognition and TTS • Intent detection for common support questions, with an easy way for me to extend the dialog later • Ability to handle both inbound and outbound calls on the same number • Real-time call logging plus a transcript or audio archive I can download • Webhook or REST hooks so I can tie the conversation data into my CRM when I’m ready Deliverabl...

We're a software company serving automotive dealership service departments in the US and Canada. We need phone callers to confirm one thing per dealership: which Dealer Management System (DMS) they run, plus which service-lane tools they use. This is not sales. No pitching, no booking. One short question set, log the answer, move on. WHAT YOU'LL DO - Work from a Google Sheet batch of 500 to 1,000 dealerships (name, phone, city, brand). - Call the dealership, ask for the service department, and ask which DMS they use. - Log the DMS from our picklist (CDK, Reynolds & Reynolds, Tekion, Dealertrack, PBS, Autosoft, DealerBuilt, Serti, Quorum, other). - Ask one follow-up: which tool they use for service scheduling, texting, or technician videos (Xtime, myKaarma, TruVideo, Dealer-...

I’m planning an Android-only chat product whose sole purpose is secure, high-quality voice calling. Before I start coding, I want an experienced real-time communications engineer to walk me through the best technical approach and help me avoid common pitfalls. In a single consultation session (up to 90 minutes) followed by a short written brief, I’d like you to cover: • The overall call flow: signalling, NAT traversal, TURN/STUN servers, and how everything fits together on Android. • Which SDKs or libraries (e.g., WebRTC, liblinphone, or other proven stacks) make the most sense for voice-only traffic. • A step-by-step blueprint for implementing true end-to-end encryption on the audio stream—key exchange, SRTP, Double Ratchet or similar—and how t...

I’m expanding our payments business and want a proven cold-calling specialist who can work from anywhere. Your daily task is simple and focused: call restaurants, takeaways, and other small-business owners, introduce our free card machine offer, and close the sale. If the prospect already has a terminal, persuade them to switch by stressing the free device and the favourable processing rates we provide. Key points you must emphasise on every call: • Free card machine—no upfront hardware cost. • Seamless switch-over with better rates for those already processing cards. You’ll operate through our Salesforce instance, so being comfortable logging calls, notes, and pipeline stages there is essential. I supply the calling lists, product training, and sales scri...

I need a skilled assistant who can take full ownership of customer interactions in Spanish across phone, live chat, and email. The role combines three key responsibilities: guiding customers through general inquiries, booking and confirming appointments, and providing first-line technical support for our products. Because every exchange happens in real time with our clients across Latin America and Spain, only a native Spanish speaker will be able to match the tone, nuance, and speed required. Day-to-day you will: • Answer incoming calls and chats, greet each customer warmly, and resolve or triage their question within minutes. • Manage our shared inbox, keeping response times under our current SLA. • Schedule appointments directly into our online calendar, doubl...

Title: Voice AI Setup Specialist (Retell AI + Twilio): Get In Early With a Fast-Growing Team Voice by Lila gives apartment communities an AI voice assistant that answers after-hours leasing and maintenance calls. We're growing quickly across the country, and we're building the core team now. We close the clients and supply the phone number, templates, and test scripts. You handle the setup. Each client is one sitting of about 4–5 hours: 30-minute kickoff call with the property's main contact Connect the number we provide in Twilio and Retell Fill in our agent template with the property's details Help the client forward after-hours calls to Lila Run our test checklist and make small fixes Go live Plus one 30-minute check of call recordings on day 7. That's i...

AI-Powered IVR to Empirix Hammer Script Automation I am looking for an experienced automation developer to build a tool that can convert manual IVR call recordings into automated Empirix Hammer test scripts. Currently, I test Google Dialogflow CX conversational IVR systems by making manual calls, verifying responses, and then manually creating test scripts in Empirix Hammer On-Demand QA. My goal is to automate this script creation process as much as possible. Project Requirements 1. Accept a complete manual IVR call recording or transcript as input. 2. Identify the IVR prompts and caller responses separately. 3. Detect caller voice inputs, DTMF presses, and pauses. 4. Convert the conversation into corresponding Empirix Hammer actions, including: * Place Call * Hear Voice * S...

I need a confident, upbeat cold-caller to reach out directly to remodeler business owners and secure booked calls with my team. Scope – Place outbound calls to remodeler CEOs and decision-makers. – Briefly introduce our remodeling growth offer and its key benefits. – Handle basic objections and steer each conversation toward locking in an appointment on our shared calendar. Success looks like a steady flow of qualified, confirmed appointments. I will supply the call script, scheduling link, and any talking points you need; you bring the persuasive phone skills and consistent follow-through. If you have a proven record of booking appointments through cold outreach, let’s talk.

## Project Overview We are seeking a reliable, detail-oriented Virtual Assistant based in the United States to assist with inbound customer service calls, email management, appointment scheduling, and general administrative tasks. This is a long-term, part-time opportunity requiring approximately **15–20 hours per month initially**, with the potential for additional hours based on business needs and performance. The ideal candidate has excellent English communication skills, previous customer support experience, and the ability to handle routine customer inquiries professionally. ## Key Responsibilities **1. Inbound Customer Support** - Answer incoming customer inquiries through our VoIP phone system during scheduled working hours. - Assist customers with order status updates, b...

I’m looking for a customer-focused professional to become the first point of contact for my logistics and shipping customers. You will handle incoming questions, track down answers quickly, and turn potential frustrations into positive experiences. Scope of work • Handle customer inquiries by phone, email, and live chat—routing each issue to the right internal team when necessary. • Resolve complaints professionally, documenting the root cause and the final resolution in our CRM. • Keep customers updated on shipment status, delivery timelines, and any service interruptions. • Escalate urgent or recurring issues so we can address process gaps. What I value • Clear, friendly communication that never offends or frustrates the customer. &bul...

Title: Voice AI Setup Specialist (Retell AI + Twilio): Get In Early With a Fast-Growing Team Voice by Lila gives apartment communities an AI voice assistant that answers after-hours leasing and maintenance calls. We're growing quickly across the country, and we're building the core team now. We close the clients and supply the phone number, templates, and test scripts. You handle the setup. Each client is one sitting of about 4–5 hours: 30-minute kickoff call with the property's main contact Connect the number we provide in Twilio and Retell Fill in our agent template with the property's details Help the client forward after-hours calls to Lila Run our test checklist and make small fixes Go live Plus one 30-minute check of call recordings on day 7. That's i...

I have a Cisco UC540 on-site and a live SIP trunk supplied directly by our ISP. All the registration details—SIP username, password, registrar, codecs, DID ranges—are already in hand; what I need is a specialist who can jump in remotely, register that trunk on the UC540 and make sure both inbound and outbound calls flow cleanly. Here is how I picture the engagement: • Remote configuration through CCA or pure CLI, whichever you are most efficient with. • Correct dial-peers, voice class codecs and translation rules so our full DID block reaches the right ephone-DNs and outbound calls present the main number. • Basic feature verification: two-way audio, multiple simultaneous calls, caller-ID, and voicemail routing to CUE. • A brief hand-over showing the...

We are looking for someone to work with us who has hands-on experience deploying voice agents for the Indian market. You should already have deployed voice agents in India and be able to discuss your experience. You can be based anywhere. Experience with any voice-agent platform or stack is welcome. Please share a brief description of your India-market deployment experience and your hourly rate. Budget: USD30-50/hour.

İşletmem için yalnızca Türkçe konuşan, mesai saatleri içinde çalışacak bir çağrı merkezi ekibine ihtiyacım var. Ekip hem Müşteri Hizmetleri hem de Teknik Destek taleplerini karşılayacak. Beklentilerim • Aramalar: Giden ve gelen tüm çağrıları VoIP veya benzer bir sistem üzerinden yönetebilmeniz. • Süre: Hafta içi standart mesai saatlerinde (09:30-18:30) kesintisiz yanıt. • Dil: %100 akıcı ve aksansız Türkçe. • Görevler: – Ürün veya hizmetlerimizle ilgili soruları yanıtlamak, – Basit teknik sorunları çözüme kavuşturmak veya uygun kanala yönlendirmek, – Kullanıcı kayıtlarını CRM’e eksiksiz işlemek, ...