Telephone customer service skills jobs

As an organization, we aim to significantly boost our network security. Thus, we're seeking a skilled professional capable of: - Configuring firewall - Implementing an effective Intrusion Detection System - Establishing secure remote access Unfortunately, we skipped out on specifying our preferred secured remote access service and the size of our network infrastructure during the initial stages. However, we encourage applicants to be fully versatile with VPN, SSH, RDP, and to be equipped to handle infrastructure of various sizes. Prior experience with these areas will be advantageous. Do you have what it takes to help us execute a thorough network security overhaul? If so, we want to hear from you!

We are using an online field service software platform called Uptick for our field technicians to carry out inspections of fire systems. The online software we use generates a PDF report based on the field technician inputs. We have access to the CSS/HTML/DJango source code to modify the PDF output. We require a developer who will work with us to generate a PDF output based on our design by modifying the existing source code. Please note: The developer must be willing to discuss the project via [Removed by Freelancer.com Admin for offsiting - please see Section 13 of our Terms and Conditions] so that clear instructions can be discussed as to the required PDF output.

Are you an expert in WhatsApp marketing? We're looking for a professional to assist with sending daily marketing messages to our existing customer base. The ideal candidate should have experience in bulk message sending and a solid understanding of effective marketing strategies on WhatsApp. If you're skilled in crafting engaging content and driving customer engagement through messaging platforms, we'd love to hear from you.

I'm on the hunt for a skilled content creator to develop...investigation and presentation of SAP digital transformation in the technology sphere. - Firm comprehension of the impact of SAP digital on operational efficiency, customer experience and profitability, with crisp elucidation in the white paper. - A project objective is crafting a robust marketing pitch for our potential clients, hence the white paper should be persuasive yet informative. Ideal Skills: - Extensive knowledge and experience in technology field, particularly SAP digital transformation. - Stellar research and content creation skills. - Ability to make complex technical concepts easy to understand. - Excellent writing skills with previous white paper authoring experience. - Sales or mar...

Project Title: "Customer Order Management System" for an online retail business in MS Access. Objective: To develop a comprehensive database system that allows for efficient tracking and management of customer orders, inventory, and shipping. Key Features: 1. Customer Management - Store customer information including name, address, email, and phone number. - Track customer order history. - Customer feedback and preferences. 2. Inventory Management - Maintain a detailed list of products, including product ID, name, description, quantity in stock, and reorder levels. - Automated alerts for low stock levels. 3. Order Management - Enable creation of new orders with customer information, order details (product, quanti...

It is step by step guide on how we work as a business to service our clients. This will be shown to potential clients need it to be more engaging. Visual design, Layout and formatting, Graphics and images

...that can inform strategic business decisions. Leveraging transactional data, including sales revenue, profit margins, and customer reviews, you will conduct a comprehensive analysis to understand the dynamics of product performance over time and across different categories. Through descriptive analysis and visualization techniques, you will identify top-selling products, trends in sales revenue, and correlations between performance metrics. Additionally, you will delve into customer feedback to gauge product satisfaction and uncover areas for improvement. By providing actionable recommendations based on our analysis, you aim to optimize product offerings, enhance customer satisfaction, and drive business growth. Dataset: you will utilize the "Online Retail II ...

...Instagram account. We are a licensed Psilocybin Service Center in Oregon. We need more of an online presence in general and are open to ideas. Need content posted and engagement for sure. The is a wide range in our demographics. Mostly being mushroom-friendly audience. Key aspects of the project include: - Crafting engaging content: You should be able to create compelling, relevant and shareable content that aligns with my theme of inspirational quotes. - Boosting website traffic: Your strategies should be geared towards increasing the number of visitors to my website. - Understanding target audience: A good understanding of middle-aged adult demographics is necessary. You should be able to tailor content to suit this age group. Ideal skills and experience for the job:...

...checkout, and a customer review section. - Social Media Marketing: I need someone who's proficient in using social media as a marketing tool. This includes creating engaging content, managing ad campaigns and understanding analytics. Ideal Skills and Experience: - Proven experience in building e-commerce websites with a focus on the features mentioned above. - Solid understanding of e-commerce UI/UX principles. - A track record of successful social media marketing campaigns for e-commerce businesses. - Proficiency with platforms like Shopify, WooCommerce, or Magento (experience with more than one is a plus). - Excellent communication skills and a creative mindset to attract and engage a target audience. If you're a dynamic and experienced web developer...

I'm looking for a professional who can help me increase the efficiency of my current operation...various facets of the operation to make it more streamlined and effective. Specific tasks include: - **Quality Control Optimization**: Ensuring that our products meet the required standards and implementing measures to reduce errors and defects. - **Order Fulfillment Enhancement**: Streamlining our order processing and fulfillment procedures to ensure quicker delivery times and improve overall customer satisfaction. The ideal candidate for this project should have a solid background in process improvement and a proven track record in optimizing quality control and order fulfillment processes. Experience with both operational consulting and performance metrics analysis would be h...

I require an proficient developer to create a script that can send out automated emails through Gmail. This task should be accomplished with an appropriate scripting language for Gmail's environment. Key Requirements: - Send out notification emails. - The notifications will be for scheduled reminders and service status updates. - Targeted audiences are all users and selected groups. Relevant skills include proficiency in JavaScript (as Gmail Scripts commonly employs this language) and familiarity with Gmail's API. Knowledge of handling scheduled tasks and interaction with user databases is also beneficial. In short, I'm looking for a coding and Gmail expert who can automate the process of sending important reminders and status updates to our users. The syst...

I need a skilled animator to bring my vision to life and create an engaging promotional video. Key requirements: - You must have experience in 2D animation and be proficient in relevant software. - The goal of the video is to promote a product or service, so your work must be adapted to achieve this goal. - The target audience for this project is adults, so the style and content of the animation must be suitable for this demographic. - Audio narration is still in process, but our market is based on the same thing that this application does, for the Latin American market. - In short, we are looking for an animation that is very similar to the attached video, since the narration will be very similar as well. - If the animator requires the script in

hello I'm looking to set up a team that would help me start my company so the deal is that I want to start a movie streaming company that lets users stream and download movies an...app gets more than 10000 +active users, we will get funding to continue with the work in two months so the problem is I don't have the money to pay you right now but once we get funded I will pay you very well so i need 2 developers {able to make Android and ios apps} 5marketing people 2 people to handle sales 2 customer service 10 people with high internet to download and upload movies and since you would have helped found this company 50% will be equally distributed among you. below is my p...

...other performance enhancements using WP Rocket to improve site speed and overall user experience. • Collaborate with the team to achieve speed scores of 95+ on Google PageSpeed Insights and GTmetrix, focusing on performance, engagement, accessibility, and best practices. 4. Integration and Testing: • Integrate WooCommerce with Klaviyo for seamless email marketing automation, ensuring a cohesive customer experience across all touchpoints. • Transfer settings and configurations from Google Analytics, Google Search Console, and Google Tag Manager to the new WordPress/WooCommerce site for accurate tracking and analytics. • Perform thorough testing of all site functionalities, including Google Merchant Feed file integration, to ensure smooth operation and minimal d...

...dimensioned and drawn on 36” x 24” paper 1. Plan View: A floor plan indicating the dimensions of the project, location of all walls, doors, windows, headers and beams (with sizes), structural members (such as floor joists, ceiling joists, and roof rafters including sizes, dimensions and direction), electrical outlets, electrical switches, lighting, smoke detectors, escape windows, appliances, electric service panels, bathrooms, furnaces, water heaters, all materials to be used, ceiling height, and all other pertinent information. If there is to be a fireplace, installation information must be submitted. 2. Cross Section: Show all materials to be used, basically a slice through the wall showing how the wall-ceiling-floor construction is to be completed. Indicate as muc...

As a website owner, I need compelling meta descriptions for 10 pages of my informational website. The content langu...The content language must be in English and harness the power of specific keywords I provide. This job will require: - SEO expertise: Familiarity with SEO practices and understanding of how to utilize keywords effectively - Writing skills: Ability to produce engaging, succinct and informative meta descriptions - English proficiency: All content must be in English. Therefore, strong English language skills are necessary. The perfect candidate will provide polished meta descriptions that drive organic traffic to our site, improve our ranking and increase customer engagement. Prior experience in creating meta descriptions for informational websites wil...

...help me make sense of some critical elements. I need assistance in determining a sound pricing strategy, setting appropriate initial prices, and conducting a thorough analysis of competitors' prices. Additionally, I'm at a point in my business where I haven't yet defined my customer segments. Key services required include: • Formulating a pricing strategy for my digital services. • Setting the initial pricing for these services. • Analyzing and making recommendations based on competitors' prices. • Guidance on customer segment definition for optimal pricing. I currently make use of various pricing methods including cost-plus, value-based, and competitor-based pricing. Therefore, I need a professional who has a deep understanding ...

...- 4 product demonstration videos - 1-minute duration each - The videos should showcase: - Close-up shots displaying product features - Use case scenarios demonstrating the product in action - The positive impact the product has on customers Ideal Skills and Experience: - Proven experience in creating product demonstration videos - Proficiency in video editing and production - Ability to bring out the product's unique selling points - Strong storytelling skills to engage viewers - Understanding of market trends and customer preferences in video content - Familiarity with our industry (mention industry if relevant) Feel free to include any relevant samples or portfolios in your bid. Looking forward to working with a talented professional who can hel...

...operations and customer interactions. In terms of functionalities, I require the following: - User authentication: The applications should have a secure login system. - Data storage and retrieval: The ability to store data and retrieve it when needed. - Integration with third-party APIs: Seamless integration with external APIs is a must. I'm expecting a relatively small user base initially, but these applications should be scalable and able to handle growth. Ideal candidates would have: - A strong background in low-code development - Experience in building web, mobile, and enterprise applications - Proficiency in user authentication, data storage, and API integration - The ability to design scalable systems - A good understanding of security principles If you have the ...

I am seeking an experienced Sales, Advertising and Marketing Associate who specializes in lead generation, B2B sales, follow-ups, and social media marketing. You will be focusing predominantly on the local market to drive our customer base and sales. Skills you need for success: - Proven lead generation and prospecting experience - Proficiency in handling and closing sales calls - Strong understanding of the local market and potential clients - Social media marketing expertise - Proficient with social media management tools If you have a track record of creating measurable improvement in sales outcomes and a passion for connecting with local audiences, this is a golden opportunity. Note: Should be living in Edmonton, AB as there is travel required to local businesses.

Theme Home About us location Service Blogs (dynamic) Contact us Redesigning ofy website All content from this website as pages

...Key features required: - Inventory Management: The system should efficiently track our jewellery stock levels. - Sales Tracking: Real-time data on our sales performance. - Customer Management: To maintain a customer database. - Credit Management: Tracking outstanding credit and sending payment reminders. - Finance Management: Tracking income and generating financial reports. - CRM: To maintain good relationships with our customers. - E-commerce Integration: Development of a functional e-commerce website and application. - POS: A point of sale system for store transactions. - WhatsApp Features: Integrating WhatsApp for customer communication. - Reminder and Offers: Sending reminders and offers to customers. - Mobile Application: Developing a mobile application for st...

I'm seeking a Shopify exper...the shopping experience top-notch, I'd like the following features implemented: - Product Search/Filtering: Customers should be able to easily find the products they are looking for, either by searching for it or using filters to narrow down their choices. - Wishlist: It would be great if customers could add products to a wishlist for future purchase or for sharing with friends and family. - Customer Reviews: Creating a space for honest product reviews from my shoppers will be key to building trust and driving sales. The ideal candidate should have proven experience in designing and developing successful Shopify stores and be able to provide examples of previous work. A good understanding of e-commerce, user experience, and SEO will be cruci...

...Windows and Mac operating systems. Key Features: - Inventory Management: A robust tool to manage my stock of jewellery items, including tracking and updating inventory levels in real-time. - Sales and Order Management: A seamless system to handle the processing of orders and managing sales records effortlessly. - Customer Relationship Management (CRM): A centralized platform to store and manage customer information, with a focus on providing personalized and exceptional customer service. - POS & Credit Management: An integrated point of sale system that also incorporates credit management functionalities. - Finance Management: A module dedicated to tracking financial transactions, generating reports, and managing financial records. Additionally, I'...

We are launching this contest to find a talented graphic designer for long-term collaboration on banner creation and other graphic content contract. This first contract involves creating a series of 15 banners for the launch of our new car rental service. The banners will be used on our various websites and Google Ads. Contest details: For this competition, you are tasked with designing a 940x177px banner bearing the text: "ICIGO: Louez, vibrez, explorez!". This banner is intended for placement on the homepage of our website www.icigo.com. You may utilize the images provided here : First contract details (post-contest): Here are the specifications for the remaining banners: - 1x 220x360px banner with the

I would like to have a monthly seo service for Google Places and Organic Search Results. I would like to rank both. I want to target 5 keywords. Must be qualified provider with good rating and many reviews. Please provide details of your offers. I am willing to pay $100 per month. DO NOT CONTACT BUSINESS.

I'm looking for an experienced mobile app developer to create a comprehensive laundry operations app that operates on both iOS and Android platforms. Th...able to pay for their services / subscriptions within the app. - Manage multiple laundries: The app should support multiple laundries, each with their own booking, tracking, and payment system. Ideal candidates for this job would have: - Proficiency in developing cross-platform apps, particularly for e-commerce and service-based operations. - Experience in building apps with online booking, tracking, and payment capabilities. - Knowledge of how to manage multiple locations or service providers within a single app. Please provide examples of similar projects you've worked on in the past as well as your proposed...

We are a design studio Vaaks Design. We are hiring web developers who have experience with WordPress/ Tilda. Key requirements: - Website development:...WordPress/ Tilda. Key requirements: - Website development: I'm looking for someone capable of developing a full-fledged e-commerce website, including all the key features and functionalities expected in such sites. - Customer reviews feature: An essential aspect of this project is integrating a customer review system into the website. Ideal candidate should have: - 1-2 years experience of work on WordPress/ Tilda. - Ability to design and execute a modern and sleek website. - Ability to communicate in English effectively. - Experience with integrating and customizing customer review features is a plus. Looking...

...excellence. We are on the lookout for a commitment to leveraging Zoho CRM and Zoho Campaigns to enhance our operations and customer engagement. Position Summary: We are seeking a dedicated Zoho CRM & Zoho Campaigns Specialist to optimize our CRM strategies and processes. The ideal candidate will have a deep understanding of Zoho CRM & Zoho Campaigns capabilities and a proven track record of implementing and managing CRM solutions that increase efficiency and customer satisfaction. The Opportunity: As a Zoho CRM Specialist, you'll play a pivotal role in customizing, configuring, and maintaining our Zoho CRM system and Zoho Campaigns buildouts to improve our sales processes and customer interactions. This is a fantastic opportunity for someone looking...

I am seeking a talented researcher who could provide insightful keyword research reports about curtains and bedspreads in Amazon's India region. We aim to enhance our product listings and presence in these categories. Key tasks include: - Performing advanced keyword research for both curtains and bedspreads. - Analysing customer behaviour toward curtains and bedspreads in the home furnishings segment. Ideal Skillset: - Proficiency in Amazon Seller Central tools. - Experience with SEO, particularly in keyword research. - Understanding of the Indian e-commerce market. - Knowledgeable in the home furnishings industry.

The app is supposed to: - Search for specific product and add it in the cart with all needed information: delivery location, accessories, quantity. (Example: HP laptop with 14in size) - Compare the product price and service quality in the platforms and give results of the comparison. ( example: price in Amazon for the laptop is 1000$, delivery time is 3 days, the reviews are 4 star. Same for other platforms) - Direct the user to the selected platform to complete the purchase. (Example: to purchase the laptop from Amazon)

I'm looking for a PHP developer to assist in the web development of a web page for a customer I'm working with. The primary focus will be on implementing the ability to display customer raffle ticket numbers from the database to a WordPress page. Current page was rendered obsolete by a plugin update and needs to be rewritten. Ideal Skills and Experience: - Proficient in PHP, with a good understanding of its ecosystems - Experience in web development, particularly with WordPress - Knowledge of database management for websites - Ability to integrate and display data in a clear and user-friendly manner

I'm in need of a Stripe Elements expert who has practical experience with Woocommerce and WordPress. Your key responsibility will be to impleme...Stripe Elements expert who has practical experience with Woocommerce and WordPress. Your key responsibility will be to implement a 'Custom Checkout Experience' being a weblink that displays a branded checkout page with customer name, surname, email, telephone details. Key Qualifications: - Expert knowledge of Stripe Elements - Proven track record with WordPress and Woocommerce - Experience in designing and implementing custom checkout experiences Your primary goal is to ensure a seamless and user-friendly checkout process on my website. Only those with the specific skills and experience that meet the above ...

We need a dedicated customer support telecaller to act as a devoted link to both our existing and potential customers. You will be responsible for offering support for our services, responding to inquiries, resolving issues, and ensuring overall satisfaction. This role requires: - A proven track record in customer support roles, ideally over the phone - Confidence and skill in handling all types of customer queries - Knowledge of CRM tools - Exceptional communication and problem-solving abilities - Experience with service-centric businesses is a plus

I need a Zendesk exp...in perfect harmony with Zendesk, ensuring that all customer service tools and features operate seamlessly for our insurance agency. Key Requirements: - I already have a Salesforce system in place. Your task will be to fully integrate Zendesk's features for customer service in this system. - I require an advanced level of customization for the Zendesk integration. This includes setting up comprehensive features like analytics and reporting. - The integration should cover specific Salesforce features like: - Customer data and records - Case management - Utilization of Zendesk's AI Your past experience with a similar project, particularly in the insurance industry, is essential. Please provide references that can att...

WhatsApp CRM with Scheduling & Workflows I'm looking to create a WhatsApp CRM that incorporates a variety of features to improve our customer relations and team management. Key Features: - Scheduling Surveys: The system should support date availability checks, scheduling and booking confirmation via WhatsApp to our staff. Their responses should organise them into yes and no groups. This will help us automate repetitive tasks and sharing of information to groups of people. - CRM Management: I am an agent to film ans supply extras for background. This requires searching for certain character features of our staff. For example brown hair, 5"4 female. of male 6'2 blonde. I then send a availability check to work on certain dates and if they agree i send their profile...

...online without the need to call our office. Features include: - Ordering products should be in grids for our customers to order - Customers to order embroidered/printed goods with product selection controls in place - Modern and attractive up-to-date designs - Customers should be able to view all their account information - Customers should be able to download copy invoices and credit notes - Customer should be able to pay online - Customers should see what’s on backorder for them including editing and cancel them - Livestock and pricing - Requesting returns - Track their orders - Save orders - Choose to place an embroidered/printed order or plain stock order. Orders cannot be mixed and we need controls in place - Automatically add surcharges for under-minimum orders -...

More details: What specific goals do you have for improving the SEO of your barber website and spa website? Increase website traffic, Improve search engine rankings, Boost online visibility What informat...of your barber website and spa website? Increase website traffic, Improve search engine rankings, Boost online visibility What information should successful freelancers include in their application? Detailed project proposals Which are the primary keywords or key phrases that you want to target for your barber and spa websites? High volume and low competition keywords, Brand-related keywords, Service-specific keywords - Blogs - Lonk nbuilfing - UX DESiGN - HOME - LANDINGS PRODUCRTS - CHECKOUT - PR - FAST LOADING - Citatio...

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As the client behind this project, I am seeking a talented developer who can create a comprehensive chatbot. Although I skipped the two first questions, the functionalities I need are very specific. These include: - Answering frequently asked questions - Gathering user information - Offering product recommendations Familiarity with customer support, sales, and marketing, or information retrieval chatbots will prove beneficial. You should also be able to handle the complexity of having multiple functionalities Collecting user data will necessitate a solid understanding of data protection and GDPR compliance. Lastly, providing product recommendations calls for previous experience in e-commerce or a similar sector.

...proficient customer service representative who can manage telephone support, email inquiries, and live chat for my business. The role will demand 1-4 hours of availability per day. The ideal candidate must be fluent in English. Key Responsibilities: - Handling inbound and outbound phone calls - Responding to customer's emails in a timely manner - Providing efficient and friendly live chat support Ideal Skills/Experience: - Prior experience in customer service roles - Exceptional communication skills - Proficiency in English (spoken and written) - Ability to multitask and prioritize tasks - Familiarity with using live chat software - Flexibility to work 1-4 hours daily - Previous experience in e-commerce customer service...

I'm on a hunt for a creative graphic designer to craft an engaging banner that effectively promotes a particular product or service. While I haven't indicated a preference for the design style, I'm open to different styles and look forward to being surprised by your innovative creations. What I Require: - A compelling banner graphic that successfully markets a product or service. - Creativity and originality in the design approach. Ideal Skills and Experience: - Proven expertise in graphic design. - Strong portfolio showcasing diverse design styles. - Ability to communicate a brand's message effectively through visuals. While I've skipped the section on freelancer applications, I recommend that your application showcases keen attention to de...

...for the automatic posting of customer orders to the carrier's system and the subsequent status update in the Prestashop system whenever the carrier adjusts this status. What I expect from freelancers: - Past work details should be included in the application to demonstrate experience and expertise. Required API Functions: - Customer orders made in Prestashop should automatically post to the carrier system via their API. - Any changes of status made by the carrier should reflect in the Prestashop orders panel. Anticipated Status Changes: - 'Delivered': Signals the successful delivery of a customer order. - 'In Transit': Indicates that an order is on its way to the customer. - 'Delayed': Informs about any delay that may occ...

...include posting property listings on a daily basis, as well as keeping the page updated with relevant and interesting posts for our followers. - **Video Editing:** As part of the content creation, you should be able to edit videos that could be used for property walkthroughs, testimonials or any other relevant content. - **Client Page Management:** You will also be responsible for the management of customer pages. Ensuring queries are responded to in a timely manner and any issues are handled professionally. This is a dynamic role that requires a proactive and creative approach to social media. The ideal candidate will have a proven track record of managing successful social media campaigns, particularly in the real estate sector. Your work should not only increase our visibilit...

I'm seeking a highly skilled developer to integrate Dialogflow into my ManyChat chatbot for ...seeking a highly skilled developer to integrate Dialogflow into my ManyChat chatbot for the primary purpose of customer support. Ideal Skills: 1. Previous experience in Dialogflow integration 2. Expertise in chatbot development for customer support. Your responsibilities will include: 1. Create a HTTP request inside ManyChat flow builder that return the answer from Dialogflow, so I can use this answer in my chatbot. A successful completion of this project involves creating a chatbot that can effectively handle customer queries, troubleshoot issues, and provide instant responses. The end product should be a tool that enhances our customer servicing system...

Due to time and resource constraints, I need to migrate a component written in php (symphony) to Golang. The part on github relating to services towards the DB (MongoDb) and the new REST APIs (written in Golang) to access for interfacing is already active. The system will only have to execute queries on MongoDb (via Service) and render in twig template. The repository layer and service and repository are already developed in golang and will be provided. As well as indications on the function to be translated into golang. GIT access will be via wireguard VPN on the development environment

As a business owner, I'm seeking a skilled professional to increase the sales of my product launches. Primary tasks will focus on creating a comprehensive and innovative marketing strategy that could significantly propel the sales...significantly propel the sales figures. Ideal candidates should possess the following: • A robust understanding of product marketing, preferably with a proven record of success in this area • Proficient in the creation and execution of strategic marketing plans • Competency in conducting market research to analyze competitive landscape Bringing in-depth knowledge about changes in market trends and customer preferences will be a considerable advantage. The objective is to maximize the reach and visibility of the product launches, t...

I'm looking for a writer to put together a case study based on a small scale project. The project in question involves the supply and installation of furniture in a workshop. The case study will be centered around a testimonial from a customer who recently had this furniture installed. Just ASAP no budget confirmed as yet. I need someone to conduct an interview and write a testimonial case study. My client already has the furniture installed at his workplace facility in Warrington UK. Work can be done remotely via phone or PC (MTS ), that would be fine.

I am looking to create a website specifically intended to function primarily as an informational source for farm tractor and construction equipment users. Here are the specifics: - Focused on giving detailed information about our company - Ability to request a service and schedule it directly on the website - Contains enticing advertisements about our services and products to grab the attention of our audience An ideal candidate for this project would be versed in creating user-friendly websites, integrating scheduling systems into a website, and presenting information effectively. Experience in the farm equipment and construction industry would definitely be a plus. The goal is to make this platform not just informative but also a key resource where users feel compelled to book o...

...computing services. - Service Model: Their operational model revolves around Infrastructure as a Service (IaaS). - Consumer Service: Any consumer services offered need to be listed. - How Services are Offered: Although this data is missing, any available information regarding their model of operation (subscription basis, one-time payment, or pay-per-use) should be provided. Ideal candidates should demonstrate previous experience in the tech market research sector, particularly with a focus on cloud computing providers. Strong analytical and reporting skills are also essential. Adding to this, a good understanding of Infrastructure as a Service (IaaS) will be a significant advantage. The goal here is to create an in-depth profile of Modcloud that incl...