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Career Highlights: - Working at Microsoft as a System Center Customer Engineer (SCSM, SCCM, SCOM, DPM) & ITSM Consultant. Working at Expit as an ITIL® Consultant & ServiceNow Professional, and IT Project Manager PMP®. 1. ServiceNow (ITSM & ITOM). 2. Microsoft Technologies (System Center SCSM - SCCM - DPM,...Career Highlights: - Working at Microsoft as a System Center Customer Engineer (SCSM, SCCM, SCOM, DPM) & ITSM Consultant. Working at Expit as an ITIL® Consultant & ServiceNow Professional, and IT Project Manager PMP®. 1. ServiceNow (ITSM & ITOM). 2. Microsoft Technologies (System Center SCSM - SCCM - DPM, Exchange Server, Project Server, SQL Server, Windows Server). 3. IT Service and Operations Management (ITSM & ITOM). 4. IT Asset and Configuration Management (ITAM & CMDB). 5. IT Project Management (PMP, Scrum, and PRINCE2). 6. IT Infrastructure Management. 7. Security and Compliance Management. 8. Disaster Recovery Planning (Data Protection, Backup & Recovery). 9. Capacity Management and Performance Monitoring. 10. Change Management and CSI Continual Service Improvement. Professional Certifications and Training Courses: - 1. PMI - PMP® Certified Project Management Professional PMP No. 2075162 – Verification First Name: Khaled Mostafa - Country: Kuwait 2. ITIL® Foundation Certified in IT Service Management – Verification Website Candidate No. 295843 3. ServiceNow Certifications: Certified System Administrator CSA, Certified Implementation Specialist CIS in ITSM Verification Website Full Name: Khaled Mostafa Gaafar Elzayady or View Online Achievements Resume 4. Six Sigma Yellow Belt Professional - 6SigmaStudy. 5. Scrum Fundamentals Certified - ScrumStudy. 6. SPIG "Software Process Improvement Guide" by SECC Egypt and ITIDA Egypt. 7. Microsoft Certification ID: 7294494 – Verification Website Transcript ID: 888318 - Access Code: khaledgaafar 8. CIW “Certified Internet Webmaster” E-Commerce Specialist by IBM Egypt and Ministry of Communication and Information Technology. Currently, preparing for the ITIL 4 Strategic Leader certification exams, also I’m ServiceNow ITSM professional certified and PMP certified. less
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